Complaint #958
22bet Casino
Issue with withdrawal
2 months ago
22bet ID: 1194201819
I am writing to request your assistance regarding an ongoing issue with 22Bet that has left me unable to access my funds.
I decided to join 22Bet after reading positive reviews and recommendations about the casino on AskGamblers. Based on those reviews, I believed 22Bet was a trustworthy and reputable operator. I created an account, completed the verification process, and started playing on the platform.
Initially, I lost approximately CAD 20,000. Throughout my time playing, all deposits and withdrawals were processed almost instantly, and I never experienced any issues. My account was fully verified, and everything appeared to be operating normally.
However, this month my withdrawal request was suddenly declined. When I contacted customer support, I was instructed to contact the Security Department by email.
The Security Department first requested a copy of my identification document. I promptly provided a clear and valid copy. They then requested additional photos of the same ID from different angles and backgrounds. Although I found this unusual, I fully cooperated and submitted the requested documents.
After that, I was asked to provide proof of funds. Since a significant portion of the money I deposited originated from winnings previously earned and withdrawn from 22Bet itself, I provided evidence supporting this. Despite my cooperation, I received only the following response:
“Please pay attention to the requirements of the Security Department, otherwise further actions are impossible.”
I consider this response unprofessional and unclear. It does not explain what specific information is missing or what additional documents are required. Simply stating that “further actions are impossible” without providing clear guidance is not an acceptable way to communicate with a customer who has fully cooperated throughout the verification process.
Considering they might need first deposit .I prepared a detailed PDF document containing an explanation letter and a step-by-step breakdown of the source of my funds. I also included evidence showing how the money was transferred to my 22Bet account. Part of the funds originated from winnings at BC.Game, a platform where I have never experienced any issues with withdrawals.
Previously, support representatives would respond within an hour. However, after I submitted the requested documents and explanation, communication has significantly slowed, and I have been waiting a long time without receiving any meaningful response.
I have fully complied with every request made by 22Bet and have provided all documents requested so far. I am therefore asking AskGamblers to intervene and help resolve this matter. I simply want my withdrawal processed.
I chose 22Bet because of its positive reputation and the reviews I read on AskGamblers. As a loyal customer who has deposited and lost substantial amounts on the platform, I did not expect to encounter these issues when attempting to withdraw my funds.
I have attached the file so you can also take a look that how professional and organized file I made and sent to them
Thank you for your time and assistance. I look forward to your support in resolving this matter
I am writing to request your assistance regarding an ongoing issue with 22Bet that has left me unable to access my funds.
I decided to join 22Bet after reading positive reviews and recommendations about the casino on AskGamblers. Based on those reviews, I believed 22Bet was a trustworthy and reputable operator. I created an account, completed the verification process, and started playing on the platform.
Initially, I lost approximately CAD 20,000. Throughout my time playing, all deposits and withdrawals were processed almost instantly, and I never experienced any issues. My account was fully verified, and everything appeared to be operating normally.
However, this month my withdrawal request was suddenly declined. When I contacted customer support, I was instructed to contact the Security Department by email.
The Security Department first requested a copy of my identification document. I promptly provided a clear and valid copy. They then requested additional photos of the same ID from different angles and backgrounds. Although I found this unusual, I fully cooperated and submitted the requested documents.
After that, I was asked to provide proof of funds. Since a significant portion of the money I deposited originated from winnings previously earned and withdrawn from 22Bet itself, I provided evidence supporting this. Despite my cooperation, I received only the following response:
“Please pay attention to the requirements of the Security Department, otherwise further actions are impossible.”
I consider this response unprofessional and unclear. It does not explain what specific information is missing or what additional documents are required. Simply stating that “further actions are impossible” without providing clear guidance is not an acceptable way to communicate with a customer who has fully cooperated throughout the verification process.
Considering they might need first deposit .I prepared a detailed PDF document containing an explanation letter and a step-by-step breakdown of the source of my funds. I also included evidence showing how the money was transferred to my 22Bet account. Part of the funds originated from winnings at BC.Game, a platform where I have never experienced any issues with withdrawals.
Previously, support representatives would respond within an hour. However, after I submitted the requested documents and explanation, communication has significantly slowed, and I have been waiting a long time without receiving any meaningful response.
I have fully complied with every request made by 22Bet and have provided all documents requested so far. I am therefore asking AskGamblers to intervene and help resolve this matter. I simply want my withdrawal processed.
I chose 22Bet because of its positive reputation and the reviews I read on AskGamblers. As a loyal customer who has deposited and lost substantial amounts on the platform, I did not expect to encounter these issues when attempting to withdraw my funds.
I have attached the file so you can also take a look that how professional and organized file I made and sent to them
Thank you for your time and assistance. I look forward to your support in resolving this matter
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