21.com Casino

Payment Information and Options at 21.com Casino

The casino is a cryptocurrency casino, accepting a wide range of crypto options. They also accept payment methods like Visa, Mastercard and the latest web wallets. The minimum deposit varies so check the cashier when you make a deposit. There are no transaction fees which means you can enjoy fee-free payments. 

You must complete the verification process before you can make withdrawal. The casino accepts photo ID, proof of payment method and address. Additional documents may also be required. Once verified, the casino aims to process your withdrawals quite quickly and for cryptocurrencies, it may be instant. You can check the status of your withdrawal in your account settings. If you withdraw more than $10,000 it may be paid in installments and additional verification checks may be required. There is no mention of other limits unfortunately. It would have been nice for the casino to be more transparent on their processing times and withdrawal limits. 

Games at 21.com Casino

There are thousands of games to enjoy here, from a host of popular providers. You’ll find the latest online slot collection, jackpots and more. You can also see how many players are enjoying each game to see which games are trending. There are menu options to help you navigate and find your game categories, or you can browse the collection. If you want to pin-point a single game, the search engine is great for this. 

I tried a few games, including the popular Sweet Bonanza Slot. I like the fact that popular games are at the forefront of the lobby and you don’t need to go searching. The casino provides RNG certified games and you’ll find all the information you need regarding how this works in the terms and conditions under the Annex B section. Unfortunately, I couldn’t find the RTP information for each game. You can however check our slot reviews for more information about each game.

It’s okay if slots aren’t your thing, because you’ll also find a neat selection of table games. You’ll find the classic card games like poker and blackjack, or there’s games like roulette and baccarat. You can also enjoy the live casino. You’ll find providers like Pragmatic Play Live offering their huge portfolio of live games, so you’re in for a treat here. 

21.com Casino’s Commitment to Responsible Gambling

The casino has done a great job in listing signs of responsible gambling and has clearly outlined their commitment to keeping players safe which I like. 

Once you have an account, you can also set responsible gambling tools to manage your activities. These can be set through your account or you can ask live chat to activate them for you. You can set deposit limits, loss limits and time sessions and you can set wager limits. 

If you need to take a break, you can self-exclude for a minimum of one week to several years. You can also permanently close your account. Overall I think the casino has really nailed their responsible gambling commitment.

Customer Support at 21.com Casino

If you need help, live chat is available. I found the Support section at the foot of the casino. Unfortunately, to speak to an agent you need to be registered. So, I suggest you register an account first otherwise, the only support you can get is through their chatbot. It can answer commonly asked questions only. But for more complex questions you need to be logged in. 

Once logged in, I went back to live chat to test their speed and professionalism. I was able to speak to a support agent with no issues. However, if you need other help, you can email the casino at any time. It may also be worth checking the FAQ section. The casino has covered some decent questions regarding payments, verification and other popular topics.