1Bet Casino Complaints

Hi

I have asked 1 bet to implement a deposit limit of one hundred euros per mont,h but they won't do it

I have emailed support and their in-site chat, but to no avai,l and they will not give a reason except that they believe I should watch how much I am spending!!

Are they allowed to refuse this request?

I opened and account and won approximately €400.

When I tried to withdraw, my account number was not being accepted (screenshot attached)

I contacted support and sent numerous emails. I have not received any feedback.

Surely this isn't the first time its happened, I see another player had a similar issue.

Based in south africa

1Bet Casino is delaying my withdrawal request.

I have a pending withdrawal via Interac Etransfer. Amount is $7,500 Canadian Dollars.

They have asked for verification documents, and they would take a day or two to respond always. Asking for documents one at a time rather than asking for everything all at once.

I have provided all the requested documents, passport, utility bill, bank statements and selfie with me holding my id.

They seem to be purposely delaying it.

I still have a balance of $50,403.33 that I need to withdraw.

I can only make 1 withdrawal at a time.

Help please!!!

I’ve sent several emails to 1Bet requesting for my account to be permanently closed, but they haven’t responded.

It’s been 5 days now since I made the request and they won’t respond or action against my request, instead, they keep sending me emails offering me free bets and free spins which I explicitly requested in my email that I do not want any promotions or offers. I just want to close the account permanently as I am unsatisfied with their service and they never respond to customer emails.

I’ve tried live chat, but they weren’t helpful. They said that I should email them to Buch I’ve done and as per their terms and conditions, they are supposed to respond within 48 hours, it’s been 5 days now and they won’t respond.

I would appreciate any help the AGCS can provide to help me with this issue.

Thank you.

They said 0-1 hour for the withdrawal to skrill, or immediately.

I've been waiting for 35 hours, I wrote to livechat and they said I'll get it right away but nothing happens.

They also said it takes more time to withdraw but they refused to link to exactly that.

It's not normal that you have to wager your deposit 5 times even if you don't use a bonus, and now they're delaying the withdrawal too.

Now they say they don't know exactly how long it takes to pay because they don't have a time limit specified in the regulations.

Transaction id: #100740205745518402 username lacking777

Moreover, I want to withdraw less money than I deposited in total and they won't pay me anyway.

My account is verified.

Update:

I've been waiting for over 50 hours and still nothing, and I've already spoken to the finance department 6 times.

Update:

My withdrawal was canceled because I didn't complete the 5x wager.

I have photo evidence that I completed the 5x wager, the colleague said I still have to bet 47 euros, so I made a bet of 57 euros.

Now 3 days later, my payment request was cancelled and now they are lying that I still have to bet 5 euros.

Update:

I placed another bet for 6 euros.

New withdraw: #100740205745526447

Update:

I can't log in., nd the password reminder doesn't come either.

They won’t withdraw my money and ignore emails. This happens on every withdrawal. They hold your winnings hoping you’ll play and lose the money. This is the 4th time I’ve tried to withdraw and it’s not been actioned. They take my money in seconds but trying to withdraw is an absolute nightmare. I’m a VIP member!

Hi AskGamblers,

I have won 2500 Euro which I have been waiting to withdraw for 4 days. I have been verified and have previously been cashed out a smaller amount at 1Bet.

This time I deposit 150 Euro. raw without bonus and after a few hours I could cash out 2500 Euro. Now I have been waiting for 4 days and the withdrawal is still pending. 1Bet does not answer my emails, I have written both to the support and their payment email, but no response.

I hope you can help me.

Hi I requested self-exclusion from the casino on 20/3/24 boy live on what’s app with the host and by email. The request was ignored and now the account is still open and I can still deposit a week later. I have deposited and lost a lot since I clearly requested self-exclusion but the casino and host have not closed the account I seek refund of deposits from the time the vip support agent acknowledged my request for exclusion.

I opened and account and deposited 660 reais in the start of october, I then got to 1409.45 and decided to cash out.

I was contacted by the support and then had to send the documents needed for the identity identification but during this phase I got my account closed by the house and the support stopped answering me.

It has been more than 2 months and the house has not answered to any of my e-mails and the live support told me that this would be resolved shortly.

And so I waited and waited and waited...

To this day the casino has not said why I got my account closed [I did not have any chance to even defend myself], I did not get my funds and the support is not answering my e-mails.

Withdrawal request of 5000€ sent on 30.October 23.

KYC successfully done.

On 14. November received an email from [email protected] that my KYC was completed and the withdrawal request was done.

16. November still no money on bank account.

Thanks for your help 1BET and AskGamblers.

Despite multiple requests and follow-ups with the 1Bet Team and in spite of providing multiple verification documents, my withdrawal requests keep getting rejected by 1Bet for dubious reasons like insufficient rollover while your team doesn’t pose any restrictions on deposits.

They are asking me to gamble another 10,000 Euros in the Casino section to be able to withdraw my money and have placed restrictions on my Sports bets as well.

I have 9408 Euros stuck with them. Needless to say, this is extremely disappointing and blocking a large sum of money for me.

I request them to process my withdrawal requests ASAP.

I was limited in my operations and decided to request a withdrawal at 1bet. I received an email asking for several documents. I sent all the documents requested to withdraw the amount

When requesting the withdrawal it takes 24 hours to process the payment.

Since the 13/10/23 the house does not transfer the amount owed of R$238.31

After more than 10 days they canceled the withdrawal request and asked me to do it again and once again I am waiting for payment and I do not receive it.

I made several contacts via email and support only knows how to ask me to wait. I am extremely dissatisfied with the house, which seemed to be serious.

Hello AskGamblers,

I was making two deposits (2x 50€) at 1bet Casino and winning 1,200€ without using any bonus or promotion. Last sunday i requested a withdrawal (1,200€) and 1bet is acting absolutely ridiculous since then.

Live chat told me it would take a maximum of 48hrs to proceed my withdrawal. I then received an email that said i have to go through kyc process and they need several documents (bank statement, passport, internet invoice, etc.), so I provided all required documents within minutes. A day later kyc-department told me documents are all approved but they need a selfie of me holding my ID card, so I provided that selfie as well.

One day later live chat told me the money will be processed „very soon“ and „in the nearest possible time“, but I then received another mail that said the selfie I provided before is not sharp enough. So I made several new and sharp selfies and sent all of them so they can choose which one they like most.

Another day went by and nothing happened. I was contacting live chat again a few minutes ago and they just told me the same as before (they work on it with high priority and it will processed very soon). When I asked what that means and how much time it will take, live chat employee simply stopped responding and closed the chat.

It seems to me that 1bet is trying to gain time and hoping for gamblers to simply stop asking for withdrawals via chat or mail.

Please Askgamblers, help to get my money.

Hi, I'm writing this complaint for 1 bet.

I made withdrawal request for 25,986 Sek on 28th November 2022. Live chat advised me it takes 48 hours for approval but now its has been more than 3 days and their support team keep on saying its on final step and I will receive mail from them.

But they haven't replied to my mail as well.

Please try to resolve this, thank you so much for your time and effort.

I have been waiting since Monday the 22nd of august to make a withdrawal. they have not approved. I won 16700 euros and the only response I get from the live chat support before they close the conversation is that they are reviewing my withdrawal and I should expect to hear from them very soon. The only answers I get are standard answers.

I have made a withdrawal of 4705 euros which is the maximum through their fast bank transfer. In their own terms of rules, a player needs resolution on a withdrawal within 48 hours. Now it's almost 96 hours and no answers. I've been reading, unfortunately too late, that they do such things with a lot of people. That means I am not the first and probably not the first here also. It's frustrating that I've spent hours (money wise only 550euro), but have won such a huge amount and I can't get my winnings out. What should I do?