Complaint #66 1Bet Casino

No response to my emails regarding to withdrawal

By ArneB85

11 months ago

I'm having trouble getting approved in their KYC system. Never experienced these problems before. With the help of my bank, I got a document that lives up to what they require. But after that, which was June 6th, I have not been able to get in touch with them. Have written again and again to get the finance department and customer support. I am completely ignored. Don't know what to do. So this service is my last resort.

Disputed Casino 1Bet Casino

Reason Verification issues

Amount €1000

Discussion

AskGamblers

• Support Team

11 months ago

Dear @ArneB85,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

ArneB85

11 months ago

Normally if you make a bet thats above limit you get
A warning. Never got any kind of warning. In the terms and conditions you statet yourself that the limit was 12 eur. Then i pointet out that i havent placed any bets over 12 eur. Then you claimed that now its under 6 eur. And now 5. I have ask you several times to prof your claims. I can also right some stuff right here thats in the terms and conditions. Its not clear you know the terms yourself. The only thing i know is that i waited 12.days to get 1000 eur withdrawal. You ignored me and then declined my withdrawal and left me with 100eur on claims that you cannot prof.

AskGamblers

• Support Team

11 months ago

Dear @ArneB85,

Thanks in advance for your cooperation.

1Bet Casino

• Representative

11 months ago

Dear ARNEB85,

Below you can find the specific term that led to the confiscation of your winnings. If you still find this explanation insufficient, we advise you to check our Terms and Conditions on our website.

26.8.1. Casino bonus manipulation amongst others, may consist of:
(d) Placing bets of amounts higher than 12€ (or equivalent to € in other currency) or 5% of the given bonus, whichever is lower.

In your case, the lower amount was 5% of the awarded bonus. Since the awarded bonus amount was 100 EUR, this means the maximum allowed bet stake was 5 EUR.

Dear AskGamblers and ARNEB85, we find it necessary to say that each player should be aware of the website's Terms and Conditions as well as the bonus Terms in which they want to participate.

We believe that the abovementioned information sheds light to the matter.

Kind regards,
1Bet Casino

1Bet Casino Complaint Stats

Resolved 21 / 24

Avg. Amount $4,131

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

1Bet Casino Complaints

See all complaints for this casino

1Bet will not implement a deposit limit

I have asked 1 bet to implement a deposit limit of one hundred euros per mont,h but they won't do it

I have emailed support and their in-site chat, but to no avai,l and they will not give a reason except that they believe I should watch how much I am spending!!

Are they allowed to refuse this request?

Resolved

Account number not accepted

I opened and account and won approximately €400.

When I tried to withdraw, my account number was not being accepted (screenshot attached)

I contacted support and sent numerous emails. I have not received any feedback.

Surely this isn't the first time its happened, I see another player had a similar issue.

Based in south africa

Resolved

R4,107

1Bet has delayed my verified withdrawal for over 2 weeks with no action

I requested a withdrawal of approx ₦950,000 (~€600) from my verified 1Bet account over two weeks ago. All my documents were submitted and accepted—ID, proof of address, and payment method. Yet the withdrawal is still pending.

Customer support gives only vague responses, telling me to “wait for the payout team” without giving any timeframe or confirmation. I have received no real updates via email or chat.

This is a large amount of money, and I complied fully with all terms and KYC steps. I expect my payout to be processed or at least receive a valid explanation.

I’m attaching proof of my withdrawal request, verification, and chats with support. Please help me recover my funds.

Resolved

₦950,000

1Bet Casino is delaying my withdrawal request

1Bet Casino is delaying my withdrawal request.

I have a pending withdrawal via Interac Etransfer. Amount is $7,500 Canadian Dollars.

They have asked for verification documents, and they would take a day or two to respond always. Asking for documents one at a time rather than asking for everything all at once.

I have provided all the requested documents, passport, utility bill, bank statements and selfie with me holding my id.

They seem to be purposely delaying it.

I still have a balance of $50,403.33 that I need to withdraw.

I can only make 1 withdrawal at a time.

Help please!!!

Resolved

$57,903

Casino refusing to close my account

I have been trying to permanently close my account with 1bet for 6 months and they are ignoring my requests. I have emailed them over 20 times in this period requesting my permanent account closure. I keep being harassed via WhatsApp by the account manager who is not acknowledging that I want my account closed on a permanent basis. I just want them to permanently close my account.

Resolved

I have made a withdrawal several times and I got rejected due to insufficient rollover

Goodday Askgamblers,
I’m here to start a dispute with 1bet casino because of my unpaid withdrawal which they claim and rejected due to insufficient rollover with total sum of N289,920
I have made a withdrawal several times and I got rejected due to insufficient rollover in the email that was sent to me, so I have contacted the 1bet customer support multiple times to assist me and on checking on my account each and everytime they all said the same thing that my rollover have been completed that I can now proceed with my withdrawal, I have contacted the customer support many times for no solution to this. Pls assist me also I have some proves that I have attached to the files page below. Thanks

Resolved

₦289,920

Account closure issue with 1Bet

I’ve sent several emails to 1Bet requesting for my account to be permanently closed, but they haven’t responded.

It’s been 5 days now since I made the request and they won’t respond or action against my request, instead, they keep sending me emails offering me free bets and free spins which I explicitly requested in my email that I do not want any promotions or offers. I just want to close the account permanently as I am unsatisfied with their service and they never respond to customer emails.

I’ve tried live chat, but they weren’t helpful. They said that I should email them to Buch I’ve done and as per their terms and conditions, they are supposed to respond within 48 hours, it’s been 5 days now and they won’t respond.

I would appreciate any help the AGCS can provide to help me with this issue.

Thank you.

Resolved

Issue with 1Bet withdrawal

1BET won’t payout and they do not give a reason for not processing the withdrawal. As per their payment policies etransfer should be processed within 24hours, it’s been 4.5 days now and the transaction is still pending. 1bet doesn’t respond to my emails and live chat doesn’t respond to me anymore. I don’t really know what to do right now since I can’t even communicate with 1Bet. I’d like to request for assistance from AGCCS in resolving this issue.
I’ve been patiently waiting hoping that 1bet would eventually process the transaction but nothing has changed in almost 5 days now, and I can’t even get through to the casino. Your help would be appreciated.
Thank you

Resolved

$711

Delayed withdrawal and login error

They said 0-1 hour for the withdrawal to skrill, or immediately.

I've been waiting for 35 hours, I wrote to livechat and they said I'll get it right away but nothing happens.

They also said it takes more time to withdraw but they refused to link to exactly that.

It's not normal that you have to wager your deposit 5 times even if you don't use a bonus, and now they're delaying the withdrawal too.

Now they say they don't know exactly how long it takes to pay because they don't have a time limit specified in the regulations.

Transaction id: #100740205745518402 username lacking777

Moreover, I want to withdraw less money than I deposited in total and they won't pay me anyway.

My account is verified.

Update:

I've been waiting for over 50 hours and still nothing, and I've already spoken to the finance department 6 times.

Update:

My withdrawal was canceled because I didn't complete the 5x wager.

I have photo evidence that I completed the 5x wager, the colleague said I still have to bet 47 euros, so I made a bet of 57 euros.

Now 3 days later, my payment request was cancelled and now they are lying that I still have to bet 5 euros.

Update:

I placed another bet for 6 euros.

New withdraw: #100740205745526447

Update:

I can't log in., nd the password reminder doesn't come either.

Resolved

€203

They wont withdraw my money

They won’t withdraw my money and ignore emails. This happens on every withdrawal. They hold your winnings hoping you’ll play and lose the money. This is the 4th time I’ve tried to withdraw and it’s not been actioned. They take my money in seconds but trying to withdraw is an absolute nightmare. I’m a VIP member!

Rejected

€5,000