Complaint #19 1Bet Casino

Delayed withdrawal of 1200euros and no concrete responses

By Dani49

3 years ago

Hello AskGamblers,

I was making two deposits (2x 50€) at 1bet Casino and winning 1,200€ without using any bonus or promotion. Last sunday i requested a withdrawal (1,200€) and 1bet is acting absolutely ridiculous since then.

Live chat told me it would take a maximum of 48hrs to proceed my withdrawal. I then received an email that said i have to go through kyc process and they need several documents (bank statement, passport, internet invoice, etc.), so I provided all required documents within minutes. A day later kyc-department told me documents are all approved but they need a selfie of me holding my ID card, so I provided that selfie as well.

One day later live chat told me the money will be processed „very soon“ and „in the nearest possible time“, but I then received another mail that said the selfie I provided before is not sharp enough. So I made several new and sharp selfies and sent all of them so they can choose which one they like most.

Another day went by and nothing happened. I was contacting live chat again a few minutes ago and they just told me the same as before (they work on it with high priority and it will processed very soon). When I asked what that means and how much time it will take, live chat employee simply stopped responding and closed the chat.

It seems to me that 1bet is trying to gain time and hoping for gamblers to simply stop asking for withdrawals via chat or mail.

Please Askgamblers, help to get my money.

Disputed Casino 1Bet Casino

Reason Delayed payment

Amount €1200

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

3 years ago

Dear @Dani49,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

1Bet Casino

• Representative

3 years ago

Dear AskGamblers,

As the player (Dani49) explained it took a bit longer to finalize the KYC process. As you know it is a very strict and detailed process, which in some cases might take longer.

In this particular case there was an issue with the quality of the selfies we received, and we had to request them again. However, we can confirm that the player was approved, and the KYC process finished.

The withdrawal in question was also paid out in full.

We hope that this will clarify this situation and if there are any other issues we would be happy to assist.

Kind Regards,
1Bet Casino Team

AskGamblers

• Support Team

3 years ago

Dear all,

This complaint has been reopened as per 1Bet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

1Bet Casino Complaint Stats

Resolved 21 / 24

Avg. Amount $4,131

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

1Bet Casino Complaints

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Are they allowed to refuse this request?

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Account number not accepted

I opened and account and won approximately €400.

When I tried to withdraw, my account number was not being accepted (screenshot attached)

I contacted support and sent numerous emails. I have not received any feedback.

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R4,107

1Bet has delayed my verified withdrawal for over 2 weeks with no action

I requested a withdrawal of approx ₦950,000 (~€600) from my verified 1Bet account over two weeks ago. All my documents were submitted and accepted—ID, proof of address, and payment method. Yet the withdrawal is still pending.

Customer support gives only vague responses, telling me to “wait for the payout team” without giving any timeframe or confirmation. I have received no real updates via email or chat.

This is a large amount of money, and I complied fully with all terms and KYC steps. I expect my payout to be processed or at least receive a valid explanation.

I’m attaching proof of my withdrawal request, verification, and chats with support. Please help me recover my funds.

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1Bet Casino is delaying my withdrawal request

1Bet Casino is delaying my withdrawal request.

I have a pending withdrawal via Interac Etransfer. Amount is $7,500 Canadian Dollars.

They have asked for verification documents, and they would take a day or two to respond always. Asking for documents one at a time rather than asking for everything all at once.

I have provided all the requested documents, passport, utility bill, bank statements and selfie with me holding my id.

They seem to be purposely delaying it.

I still have a balance of $50,403.33 that I need to withdraw.

I can only make 1 withdrawal at a time.

Help please!!!

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$57,903

No response to my emails regarding to withdrawal

I'm having trouble getting approved in their KYC system. Never experienced these problems before. With the help of my bank, I got a document that lives up to what they require. But after that, which was June 6th, I have not been able to get in touch with them. Have written again and again to get the finance department and customer support. I am completely ignored. Don't know what to do. So this service is my last resort.

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Casino refusing to close my account

I have been trying to permanently close my account with 1bet for 6 months and they are ignoring my requests. I have emailed them over 20 times in this period requesting my permanent account closure. I keep being harassed via WhatsApp by the account manager who is not acknowledging that I want my account closed on a permanent basis. I just want them to permanently close my account.

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I have made a withdrawal several times and I got rejected due to insufficient rollover

Goodday Askgamblers,
I’m here to start a dispute with 1bet casino because of my unpaid withdrawal which they claim and rejected due to insufficient rollover with total sum of N289,920
I have made a withdrawal several times and I got rejected due to insufficient rollover in the email that was sent to me, so I have contacted the 1bet customer support multiple times to assist me and on checking on my account each and everytime they all said the same thing that my rollover have been completed that I can now proceed with my withdrawal, I have contacted the customer support many times for no solution to this. Pls assist me also I have some proves that I have attached to the files page below. Thanks

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Account closure issue with 1Bet

I’ve sent several emails to 1Bet requesting for my account to be permanently closed, but they haven’t responded.

It’s been 5 days now since I made the request and they won’t respond or action against my request, instead, they keep sending me emails offering me free bets and free spins which I explicitly requested in my email that I do not want any promotions or offers. I just want to close the account permanently as I am unsatisfied with their service and they never respond to customer emails.

I’ve tried live chat, but they weren’t helpful. They said that I should email them to Buch I’ve done and as per their terms and conditions, they are supposed to respond within 48 hours, it’s been 5 days now and they won’t respond.

I would appreciate any help the AGCS can provide to help me with this issue.

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I’ve been patiently waiting hoping that 1bet would eventually process the transaction but nothing has changed in almost 5 days now, and I can’t even get through to the casino. Your help would be appreciated.
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$711

Delayed withdrawal and login error

They said 0-1 hour for the withdrawal to skrill, or immediately.

I've been waiting for 35 hours, I wrote to livechat and they said I'll get it right away but nothing happens.

They also said it takes more time to withdraw but they refused to link to exactly that.

It's not normal that you have to wager your deposit 5 times even if you don't use a bonus, and now they're delaying the withdrawal too.

Now they say they don't know exactly how long it takes to pay because they don't have a time limit specified in the regulations.

Transaction id: #100740205745518402 username lacking777

Moreover, I want to withdraw less money than I deposited in total and they won't pay me anyway.

My account is verified.

Update:

I've been waiting for over 50 hours and still nothing, and I've already spoken to the finance department 6 times.

Update:

My withdrawal was canceled because I didn't complete the 5x wager.

I have photo evidence that I completed the 5x wager, the colleague said I still have to bet 47 euros, so I made a bet of 57 euros.

Now 3 days later, my payment request was cancelled and now they are lying that I still have to bet 5 euros.

Update:

I placed another bet for 6 euros.

New withdraw: #100740205745526447

Update:

I can't log in., nd the password reminder doesn't come either.

Resolved

€203