Complaint #36 1Bet Casino

Account closed and funds pending

By Spinal

2 years ago

I opened and account and deposited 660 reais in the start of october, I then got to 1409.45 and decided to cash out.

I was contacted by the support and then had to send the documents needed for the identity identification but during this phase I got my account closed by the house and the support stopped answering me.

It has been more than 2 months and the house has not answered to any of my e-mails and the live support told me that this would be resolved shortly.

And so I waited and waited and waited...

To this day the casino has not said why I got my account closed [I did not have any chance to even defend myself], I did not get my funds and the support is not answering my e-mails.

Disputed Casino 1Bet Casino

Reason Account closure

Amount R$1409.45

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Spinal

2 years ago

As of today I have received the withdrawn, thank you AskGamblers team for the help and thanks to 1bet casino for finally solving the issue

AskGamblers

• Support Team

2 years ago

Dear @Spinal,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

1Bet Casino

• Representative

2 years ago

Dear AskGamblers and Spinal,

We would like to confirm that the withdrawal request has been approved and processed. This can also be confirmed by the Player as they can personally review it in their account.

Kind Regards,
1Bet Casino

1Bet Casino Complaint Stats

Resolved 21 / 24

Avg. Amount $4,131

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

1Bet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 15 out of 16 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

COMPLAINT REFERRED BY AGCCS PARTNER Apostaconfiavel (249)

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Transaction id: #100740205745518402 username lacking777

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Update:

I've been waiting for over 50 hours and still nothing, and I've already spoken to the finance department 6 times.

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New withdraw: #100740205745526447

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