Complaint #28 1Bet Casino

No support on resolving the issue

By Greyci

2 years ago

I was limited in my operations and decided to request a withdrawal at 1bet. I received an email asking for several documents. I sent all the documents requested to withdraw the amount

When requesting the withdrawal it takes 24 hours to process the payment.

Since the 13/10/23 the house does not transfer the amount owed of R$238.31

After more than 10 days they canceled the withdrawal request and asked me to do it again and once again I am waiting for payment and I do not receive it.

I made several contacts via email and support only knows how to ask me to wait. I am extremely dissatisfied with the house, which seemed to be serious.

Disputed Casino 1Bet Casino

Reason Delayed payment

Amount R$238.31

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Greyci

2 years ago

After almost a month and several withdrawal attempts I received the 1bet amount.

thank you and never again

1Bet Casino

• Representative

2 years ago

Dear AskGamblers Team and Greyci,

We would like to address this complaint and confirm that the Player's withdrawal has been paid out successfully. The account is currently fully active and the Player may log in and review the approved withdrawal as well.

Kind Regards,

1Bet Casino Team

AskGamblers

• Support Team

2 years ago

Dear all,

This complaint has been reopened as per 1Bet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

1Bet Casino Complaint Stats

Resolved 21 / 24

Avg. Amount $4,131

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Apostaconfiavel (215)

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Transaction id: #100740205745518402 username lacking777

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New withdraw: #100740205745526447

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