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OceanBets Casino

Item: OceanBets Casino
Rating: 1
Author: Irena D.

Player Rating 6 reviews

3.7/10

6 reviews

Complaint Response 6 complaints

4 days avg. 6 complaints

What we like

Mobile casino included
Live casino available
Live chat open 24/7
A large variety of games

What we don’t like

A 5-day pending period

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Irena D.

OceanBets Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.oceanbets.com

Established

2016

Licences

Curacao Gaming Control Board

Company

Game Tech Group N.V.

Affiliate Program

Wolf Affiliates

Languages

Danish, English, Finnish, German, Italian, Norwegian, Spanish, French, Russian

Casino Type

Instant Play, Mobile

Oceanbets Casino is an online casino that has a large number of video slots by various softwares in their assortment. The featured games belong to Betsoft, NextGen Gaming, Amaya (Chartwell), Thunderkick, Lightning Box, Viaden Gaming, Nektan and 1x2Gaming. The casino includes the option of playing against a live dealer. It is a mobile casino, which means players can access it via their mobile devices. Oceanbets Casino is licensed and regulated by Curacao eGaming.

Restricted Countries and Territories

Players from Israel, Turkey, Singapore and the USA are currently not accepted at Oceanbets Casino.

Mobile Gaming

Since Oceanbets Casino is a mobile casino, players can play slots, table games and specialty games on their mobile devices.

Security and Fairness

Oceanbets Casino uses the state-of-the-art 128-bit SSL encryption technology, which makes sure that sensitive data is securely transferred over the internet.

All of the software at Oceanbets Casino is audited by Gaming Laboratories International.

Deposit Methods

Bank Wire Transfer, ClickandBuy, Payz, Maestro, MasterCard, Neteller, Visa, Western Union, Entropay, Diners Club International, Skrill, TrustPay, Yandex Money

Deposit Fees

Withdrawal Methods

ClickandBuy, Maestro, MasterCard, Neteller, Skrill

Withdrawal Fees

Withdrawal Limit

EUR 5,000 per month

Currencies

Australian dollars, Canadian dollars, Euros, British pounds sterling, Russian rubles, US dollars

Pending Time

5 days

Withdrawal Times

E-Wallets 24 hours
Bank Transfers 3-7 days
Card Payments 3-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Betsoft, NextGen Gaming, 1x2Games, Viaden Gaming, Amaya (Chartwell), Thunderkick, Nektan, Elk Studios, Lightning Box, GameArt, Ainsworth Gaming Technology

RTP

Publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Since Oceanbets Casino features a large number of video slots, players will be able to find both all-time favourites and new releases in the casino. Apart from video slots, the casino also stores various progressive slots and classic slots. Games like the James Dean slot, Birds slot and Mr. Vegas slot are merely several clicks away.

Fans of table games can pick between baccarat and different variants of blackjack and roulette—from Astro Roulette and European Roulette to Red Queen Blackjack and Single Deck Blackjack.

Players looking to play video poker can choose between Jacks or Better, Deuces Wild, Caravan Poker and other types of video poker.

The casino’s selection of specialty games includes various games, such as scratch cards and different variants of keno games.

Live Games

The casino offers the option of live gambling, which means players can engage in various table games with live dealers.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

Phone Support

+357-2-5281876

FAQ Section

Support

Players who have casino and account-related questions that need to be answered can first check the FAQ section. If the question hasn’t been previously answered, they can contact the support team via email or live chat which is available 24/7.

Suggest an edit

Complaints

Read the complaints other players have left for OceanBets Casino. Learn more about complaints.

Show all complaints

Submit complaint

Pending withdrawal for over 5 weeks

Dears, I would like to submit my complaint regarding OceanBets casino. I have submitted a withdrawal request for 3,700€ (ref. number 283723) on August 30th 2018 and I am still waiting to be processed. In the casino chat they told me to send email to support or finance. I have sent several emails to support and finance but without any response. I even open a ticket (ref. ZUO-203-84471) but still no feedback. I spoke again with the casino chat but they only told me to wait or email support/finance. Please note that I am a depositing player at OceanBets for 3 years now and I have deposited plenty of times. I have had in the past 2-3 withdrawal requests (around 300-700€) and they were completed in 2-3 weeks. I have submitted all the requested documentation for verification in the past. Now, there is no request for additional documentation nor a phone verification. If you could please help me then that would be much appreciated. Best Regards Nicos

Unresolved

€3700

Money still not paid out after 6 weeks

Hello, I played on this Casino and put in around 900 Euro in total, then I won 1.3k. I requested a Withdrawal on 18.4.2018, sent them my verification documents immediately, and it took them about 4 weeks until the verification process was done. now it´s 2 weeks after the verification is already accepted by them and I still don´t have any signs from the casino that my withdrawal is even in process. In that time I tried to get in contact with the casino often, but the live chat always told me that they can´t help me in that regard and that I should write an email to the support. The Casino terms say that a withdrawal will be proceeded after 5 working day´s (after verification). The live Chat told me one time to come back the next day and ask for someone called Paul in the chat, the next day I am in the chat and ask for someone called Paul, and the support guy tells me that he is Paul. Then I tell him that "Maria" the support from yesterday told me to ask him because he could help me in that regard. What he then answered was that I should ask Maria why she told me to ask him for help and in general, the way the Live chat didn´t felt like in other casinos, there were way more spelling mistakes, once they wrote me "welcome at ramsesgold casino" although I was on oceanbets and am not even registered at a ramsesgold casino. those are all things which I don´t care about, but those little things were so many that they make an unserious impression. I still have all Emails from the support (not from the live chat) if needed as evidence. If there is anything else I can provide, I can reach that also in =), I hope that I didn´t forgot any important details. And I want to thank you for your site and for being a great help for a lot of people, thumbs up! best wishes, Burak < surname removed >

Unresolved

€1300

Waiting over 20 days to get my money

Good afternoon I need to submit a complain for a casino ocean.bets I had 700€ on my pending withdraw, after one week I have got an email on 10/09 that my money were accepted and sent to my bank account visa debit, And it will take 5 days working.. Today is 25/09 I didn't get any money, I sent maybe a 1000 emails without any reply any answer I spoke with the chat of casino, they always tell me you need to wait,wait they always say send email to out support they will be in touch THAT'S IT.. But I did send really too many I really thinking that casino is a scam I see on internet that caso o doesn't take people from UK, So why they accepted me then? Why they accepted money from my UK bank, I really lost a lots of money on that casino.. I will really appraiceite it if you can really help me please Regards Donato la peruta

Unresolved

€700

Deceitful excuse not to pay legitimate winnings

Hi There, I am being denied rightful payment from Ocean Bets Casino. I originally deposited $30, rejected any bonus offer, lost that and deposited a further $30 rejected any bonus offer, and deposited a further and final $30 and rejected any bonus offer I went on to win $340 Euro, i then withdrew this A couple days later i was informed that my withdrawal was canceled and my winnings are forfeited They claim that the cancelled withdrawal was because i had some bets that were higher than the allowed bet of Bonus $ Money, they say that during play of the last $30 i deposited i won 2 Comp points, $2 bonus for good play and winning $ I had no idea i had received these Comp Points, i never asked for them, i never ticked for any kind of bonus in my 3 x $30 deposits, i didnt sign up for any competition, i wasn't informed that i had won 2 Comp points, or a $2 bonus,,,I wasn't informed it was added to my account. I have sent off a couple of emails asking whats going on,,they have made a mistake, they have the wrong account claiming they had given me $2 bonus, i don't even know or believe they did,,,, perfect way to deny my winnings and never pay. Its a bullshit excuse not to pay a rightful payout, if you require those emails i sent that they never responded to ao anything, please ask me, Thanks and Good luck,,,Greatly Appreciated

Unresolved

€340

Non payment due to unjustified bonus terms breach accusations

Hello i believe that i have been duped by this casino. I initially opened an account with the above casino on the 31/01/17 and deposited 100 euros taking advantage of their 200% bonus. I played on several video slot games over the next two days. Eventually after playing through my bonus i withdrew a sum of 3950euros. I then contacted support to ask if they required any documentation to support my verification deposit to where they stated they feel is should carry on playing due to having such a high winning streak. I obviously avoided this suggestion as i wanted my winnings. They then a day later sent me an email saying withdrawal denied. Then a follow up email arrived stating the following. Dear Philip As part of our regular withdrawal review process, we have seen that the terms and conditions of the bonus you received were not met. The Bonus Terms and Conditions state that once a player starts to use a bonus on slot games, the wagering must be completed on slot games. Similarly, once a player starts to use a bonus on table games, the wagering must be completed on table games. (You may review the Bonus Terms and Conditions by clicking the "Bonus Terms & Conditions" link at the bottom of our site.) We have therefore cancelled your withdrawal request and removed the winnings. Should you have any questions please reply to this email or contact our customer support via live chat on our site. Kind Regards, Verification Team Ticket Details ________________________________________ Ticket ID: QDC-997-90237 Department: OceanBets Finance To confirm i never once switched from playing slot machines to table games so therefore i believe my withdrawal request to be valid. To be honest ive never heard of such conditions in my opinion a bonus is a bonus as long as you play though the requirements. I do not know where to go with this complaint now, it seems very underhand to me and wish to get it resolved as soon as possible to recieve my money i have won. Best Regards Philip < name removed >

Unresolved

€3950

Where's my money?

I won 647 euro on the 27th September and am still waiting for them to pay me despite sending numerous emails and having submitted all of the documents required for account verification. If you could please help me then that would be much appreciated.

Unresolved

€647

Complaint Statistics

Avg. Amount $ 2,000

Avg. Complaint Duration 6 days

Avg. Response Time 4 days

Review this casino

Share your thoughts with other players

Player rating

3.7/10 ● 6 reviews

Top reviews from our players

ulpino100

8 years ago

9/10

Friendly staff. After account verification no problem with withdrawals. Many nice games. Seems fair play to me.

Withdrawal processing is not too slow but could be a bit quicker

player9978

8 years ago

1/10

Refuse to payout due to "irregular play". They said that even without bonus (which I declined) they can refuse to payout when they think that the player cheats while playing.

But I only played some table games and won a small amount of money. The reader can decide if this is cheating in his view.

Avoid playing there!

c43herb

8 years ago

1/10

Customer service was nice and that seems to be eager to help.

These two very important lines in their terms and agreement
*Placing single bets equal to or greater than 30% of the value of the deposit.
*Due to extensive game manipulation, this applies to all players, regardless if they have any bonus or not.
Which means that they can stop any payouts they want. They did it to me and I lost several thousand euro.

Exazzo

8 years ago

9/10

Signed up. Decent help from chat. 200% matchup bonus with neteller accepted was nice so I took it. Now I have a pending withdrawal of 800 eur after wagering. Lets see how it goes, will keep updated here!

Only thing is that Netent contributes to wagering however you can't play your bonus balance on the casino.

sss123t

9 years ago

1/10

Set up and was accepted did not know this was not accepted in the UK, but accepted my deposits, asked on 3 separate occasions to close down my account and states message submitted, however never received any response from customer services and account still open. And allowed to deposit even after I closed the account.

easymoneysniper

9 years ago

1/10

Yup this casino is sketchy, joined up, games said wasn't available in Canada. Went to live support, 'Kelly' said they were, then after I inquired more and asked more questions before deposit, she's like 'not available in your region'.

Right from the start this casino seemed shady and the support was rude, asked her to clarify some things and she's like 'no I cant' and 'see for yourself'... No proof they're shifty but after all the other rogue casinos I've seen this one don't seem much different.

Be safe than sorry and go to a reputable casino. I'm calling em out like an umpire.