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OceanBets Casino - Non payment due to unjustified bonus terms breach accusations

Complaint Info
Disputed casino OceanBets Casino
Reason Bonus terms violation
Amount € 3950
philymc12 United Kingdom Message
Posted on February 5, 2017

Hello i believe that i have been duped by this casino. I initially opened an account with the above casino on the 31/01/17 and deposited 100 euros taking advantage of their 200% bonus. I played on several video slot games over the next two days. Eventually after playing through my bonus i withdrew a sum of 3950euros.

I then contacted support to ask if they required any documentation to support my verification deposit to where they stated they feel is should carry on playing due to having such a high winning streak. I obviously avoided this suggestion as i wanted my winnings.

They then a day later sent me an email saying withdrawal denied.
Then a follow up email arrived stating the following.

Dear Philip

As part of our regular withdrawal review process, we have seen that the terms and conditions of the bonus you received were not met.

The Bonus Terms and Conditions state that once a player starts to use a bonus on slot games, the wagering must be completed on slot games. Similarly, once a player starts to use a bonus on table games, the wagering must be completed on table games. (You may review the Bonus Terms and Conditions by clicking the "Bonus Terms & Conditions" link at the bottom of our site.)

We have therefore cancelled your withdrawal request and removed the winnings.

Should you have any questions please reply to this email or contact our customer support via live chat on our site.

Kind Regards,
Verification Team

Ticket Details
Ticket ID: QDC-997-90237
Department: OceanBets Finance

To confirm i never once switched from playing slot machines to table games so therefore i believe my withdrawal request to be valid.

To be honest ive never heard of such conditions in my opinion a bonus is a bonus as long as you play though the requirements. I do not know where to go with this complaint now, it seems very underhand to me and wish to get it resolved as soon as possible to recieve my money i have won.

Best Regards
Philip < name removed >

Posted on February 9, 2017

Dear OceanBets Casino,

Please let us know if there's some update regarding this case.

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