Waiting over 20 days to get my money

Hello, I played on this Casino and put in around 900 Euro in total, then I won 1.3k. I requested a Withdrawal on 18.4.2018, sent them my verification documents immediately, and it took them about 4 weeks until the verification process was done. now it´s 2 weeks after the verification is already accepted by them and I still don´t have any signs from the casino that my withdrawal is even in process. In that time I tried to get in contact with the casino often, but the live chat always told me that they can´t help me in that regard and that I should write an email to the support. The Casino terms say that a withdrawal will be proceeded after 5 working day´s (after verification). The live Chat told me one time to come back the next day and ask for someone called Paul in the chat, the next day I am in the chat and ask for someone called Paul, and the support guy tells me that he is Paul. Then I tell him that "Maria" the support from yesterday told me to ask him because he could help me in that regard. What he then answered was that I should ask Maria why she told me to ask him for help and in general, the way the Live chat didn´t felt like in other casinos, there were way more spelling mistakes, once they wrote me "welcome at ramsesgold casino" although I was on oceanbets and am not even registered at a ramsesgold casino. those are all things which I don´t care about, but those little things were so many that they make an unserious impression. I still have all Emails from the support (not from the live chat) if needed as evidence. If there is anything else I can provide, I can reach that also in =), I hope that I didn´t forgot any important details. And I want to thank you for your site and for being a great help for a lot of people, thumbs up! best wishes, Burak < surname removed >

Hi There, I am being denied rightful payment from Ocean Bets Casino. I originally deposited $30, rejected any bonus offer, lost that and deposited a further $30 rejected any bonus offer, and deposited a further and final $30 and rejected any bonus offer I went on to win $340 Euro, i then withdrew this A couple days later i was informed that my withdrawal was canceled and my winnings are forfeited They claim that the cancelled withdrawal was because i had some bets that were higher than the allowed bet of Bonus $ Money, they say that during play of the last $30 i deposited i won 2 Comp points, $2 bonus for good play and winning $ I had no idea i had received these Comp Points, i never asked for them, i never ticked for any kind of bonus in my 3 x $30 deposits, i didnt sign up for any competition, i wasn't informed that i had won 2 Comp points, or a $2 bonus,,,I wasn't informed it was added to my account. I have sent off a couple of emails asking whats going on,,they have made a mistake, they have the wrong account claiming they had given me $2 bonus, i don't even know or believe they did,,,, perfect way to deny my winnings and never pay. Its a bullshit excuse not to pay a rightful payout, if you require those emails i sent that they never responded to ao anything, please ask me, Thanks and Good luck,,,Greatly Appreciated

Hello i believe that i have been duped by this casino. I initially opened an account with the above casino on the 31/01/17 and deposited 100 euros taking advantage of their 200% bonus. I played on several video slot games over the next two days. Eventually after playing through my bonus i withdrew a sum of 3950euros. I then contacted support to ask if they required any documentation to support my verification deposit to where they stated they feel is should carry on playing due to having such a high winning streak. I obviously avoided this suggestion as i wanted my winnings. They then a day later sent me an email saying withdrawal denied. Then a follow up email arrived stating the following. Dear Philip As part of our regular withdrawal review process, we have seen that the terms and conditions of the bonus you received were not met. The Bonus Terms and Conditions state that once a player starts to use a bonus on slot games, the wagering must be completed on slot games. Similarly, once a player starts to use a bonus on table games, the wagering must be completed on table games. (You may review the Bonus Terms and Conditions by clicking the "Bonus Terms & Conditions" link at the bottom of our site.) We have therefore cancelled your withdrawal request and removed the winnings. Should you have any questions please reply to this email or contact our customer support via live chat on our site. Kind Regards, Verification Team Ticket Details ________________________________________ Ticket ID: QDC-997-90237 Department: OceanBets Finance To confirm i never once switched from playing slot machines to table games so therefore i believe my withdrawal request to be valid. To be honest ive never heard of such conditions in my opinion a bonus is a bonus as long as you play though the requirements. I do not know where to go with this complaint now, it seems very underhand to me and wish to get it resolved as soon as possible to recieve my money i have won. Best Regards Philip < name removed >

I won 647 euro on the 27th September and am still waiting for them to pay me despite sending numerous emails and having submitted all of the documents required for account verification. If you could please help me then that would be much appreciated.