Deceitful excuse not to pay legitimate winnings

Hello, I played on this Casino and put in around 900 Euro in total, then I won 1.3k. I requested a Withdrawal on 18.4.2018, sent them my verification documents immediately, and it took them about 4 weeks until the verification process was done. now it´s 2 weeks after the verification is already accepted by them and I still don´t have any signs from the casino that my withdrawal is even in process. In that time I tried to get in contact with the casino often, but the live chat always told me that they can´t help me in that regard and that I should write an email to the support. The Casino terms say that a withdrawal will be proceeded after 5 working day´s (after verification). The live Chat told me one time to come back the next day and ask for someone called Paul in the chat, the next day I am in the chat and ask for someone called Paul, and the support guy tells me that he is Paul. Then I tell him that "Maria" the support from yesterday told me to ask him because he could help me in that regard. What he then answered was that I should ask Maria why she told me to ask him for help and in general, the way the Live chat didn´t felt like in other casinos, there were way more spelling mistakes, once they wrote me "welcome at ramsesgold casino" although I was on oceanbets and am not even registered at a ramsesgold casino. those are all things which I don´t care about, but those little things were so many that they make an unserious impression. I still have all Emails from the support (not from the live chat) if needed as evidence. If there is anything else I can provide, I can reach that also in =), I hope that I didn´t forgot any important details. And I want to thank you for your site and for being a great help for a lot of people, thumbs up! best wishes, Burak < surname removed >

Good afternoon I need to submit a complain for a casino ocean.bets I had 700€ on my pending withdraw, after one week I have got an email on 10/09 that my money were accepted and sent to my bank account visa debit, And it will take 5 days working.. Today is 25/09 I didn't get any money, I sent maybe a 1000 emails without any reply any answer I spoke with the chat of casino, they always tell me you need to wait,wait they always say send email to out support they will be in touch THAT'S IT.. But I did send really too many I really thinking that casino is a scam I see on internet that caso o doesn't take people from UK, So why they accepted me then? Why they accepted money from my UK bank, I really lost a lots of money on that casino.. I will really appraiceite it if you can really help me please Regards Donato la peruta

Hello i believe that i have been duped by this casino. I initially opened an account with the above casino on the 31/01/17 and deposited 100 euros taking advantage of their 200% bonus. I played on several video slot games over the next two days. Eventually after playing through my bonus i withdrew a sum of 3950euros. I then contacted support to ask if they required any documentation to support my verification deposit to where they stated they feel is should carry on playing due to having such a high winning streak. I obviously avoided this suggestion as i wanted my winnings. They then a day later sent me an email saying withdrawal denied. Then a follow up email arrived stating the following. Dear Philip As part of our regular withdrawal review process, we have seen that the terms and conditions of the bonus you received were not met. The Bonus Terms and Conditions state that once a player starts to use a bonus on slot games, the wagering must be completed on slot games. Similarly, once a player starts to use a bonus on table games, the wagering must be completed on table games. (You may review the Bonus Terms and Conditions by clicking the "Bonus Terms & Conditions" link at the bottom of our site.) We have therefore cancelled your withdrawal request and removed the winnings. Should you have any questions please reply to this email or contact our customer support via live chat on our site. Kind Regards, Verification Team Ticket Details ________________________________________ Ticket ID: QDC-997-90237 Department: OceanBets Finance To confirm i never once switched from playing slot machines to table games so therefore i believe my withdrawal request to be valid. To be honest ive never heard of such conditions in my opinion a bonus is a bonus as long as you play though the requirements. I do not know where to go with this complaint now, it seems very underhand to me and wish to get it resolved as soon as possible to recieve my money i have won. Best Regards Philip < name removed >

I won 647 euro on the 27th September and am still waiting for them to pay me despite sending numerous emails and having submitted all of the documents required for account verification. If you could please help me then that would be much appreciated.