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OceanBets Casino - Deceitful excuse not to pay legitimate winnings

UNRESOLVED
Posted on July 27, 2017.

Hi There,
I am being denied rightful payment from Ocean Bets Casino.

I originally deposited $30, rejected any bonus offer, lost that and deposited a further $30 rejected any bonus offer, and deposited a further and final $30 and rejected any bonus offer

I went on to win $340 Euro, i then withdrew this

A couple days later i was informed that my withdrawal was canceled and my winnings are forfeited

They claim that the cancelled withdrawal was because i had some bets that were higher than the allowed bet of Bonus $ Money, they say that during play of the last $30 i deposited i won 2 Comp points, $2 bonus for good play and winning $

I had no idea i had received these Comp Points, i never asked for them, i never ticked for any kind of bonus in my 3 x $30 deposits, i didnt sign up for any competition, i wasn't informed that i had won 2 Comp points, or a $2 bonus,,,I wasn't informed it was added to my account.

I have sent off a couple of emails asking whats going on,,they have made a mistake, they have the wrong account claiming they had given me $2 bonus, i don't even know or believe they did,,,, perfect way to deny my winnings and never pay. Its a bullshit excuse not to pay a rightful payout, if you require those emails i sent that they never responded to ao anything, please ask me,

Thanks and Good luck,,,Greatly Appreciated

OceanBets Casino complaints

  • 0 of 6 resolved
  • 3 days avg response
  • 5 days avg complaint life
  • 2,000 USD avg amount

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