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OceanBets Casino - Pending withdrawal for over 5 weeks

UNRESOLVED
nzenonos Cyprus
Posted on October 5, 2018.

Dears, I would like to submit my complaint regarding OceanBets casino. I have submitted a withdrawal request for 3,700€ (ref. number 283723) on August 30th 2018 and I am still waiting to be processed. In the casino chat they told me to send email to support or finance. I have sent several emails to support and finance but without any response. I even open a ticket (ref. ZUO-203-84471) but still no feedback. I spoke again with the casino chat but they only told me to wait or email support/finance. Please note that I am a depositing player at OceanBets for 3 years now and I have deposited plenty of times. I have had in the past 2-3 withdrawal requests (around 300-700€) and they were completed in 2-3 weeks. I have submitted all the requested documentation for verification in the past. Now, there is no request for additional documentation nor a phone verification. If you could please help me then that would be much appreciated. Best Regards Nicos

nzenonos Cyprus
Posted on October 9, 2018.

I spoke with casino live chat and they assured that they left a message to finance and that I have to wait. Nevertheless the support didn’t respond to the complaint nor to my emails.

Dears AskGamblers, what can I do if the casino continues not responding? Ruining casinos reputation is not my intention and will not give me my winnings. Please help me if you can

AskGamblers
Posted on October 13, 2018.

Dear nzenonos,

Please be informed that if casino fails to respond, AskGamblers Complaints Team have no other choice but to close complaint as Unresolved, and advise you that further assistance on the disputed issue could be requested from the relevant regulatory body.

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