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Thebes Casino

GOOD 7.75
Players from Virginia not accepted
Average Complaint Response Time: 2 days
Players from Virginia not accepted
Average Complaint Response Time: 2 days

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Thebes Casino review

  • Gaming Labs Certified
  • Few deposit and withdrawal methods
  • 0-96 hours pending time for withdrawals
  • 2-5 days timeframe for payments via e-wallets
General info & Latest Promos
Website http://www.thebescasino.com
Established 2008
Owner Blacknote Entertainment Group Limited Casinos
Casino Promotion Thebes Casino: 200% Match Deposit Bonus

Thebes Casino has quickly grown into the flagship of the Top Game brand gaining a reputation as one of the best Online Casino operators out there. This casino has been designed with the player in mind and sports some innovative features including a multi-tab function that lets you play multiple games at once. The quality of the interface is very good, the graphics are of a very high standard and the games are great to play. One other neat feature is it that live support is always available through use of a live chat window. This is one online casino that is setting new standards in player satisfaction and one that we are sure you will want to try.

The Software

Downloading the software is easy and it takes very little time to register for a free account and begin playing. When we first logged in, we was immediately given the option of looking at a step by step guide to familiarize ourself with the interface which was very useful. One thing that really stood out to us was the quality of the video slots, without a doubt some of the most fun we have had playing Online Slots in a long time. Using their multi-tab option we was soon playing four of them at once whilst playing Roulette in a fifth window. A lot of attention has been spent on small details like the addition of a basic Blackjack strategy guide which you can access in the software whilst playing.

Customer Support

All I can say is I joined up, filled in my details, contacted live support through the live chat window and was credited with my first $11 free money instantly. I tried contacting them again 30 minutes later and their response was immediate and helpful. This is clearly one area where Thebes Casino excels.

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Casino details
More Casino Details More details
  • Restricted Countries

    • Afghanistan
    • Andorra
    • Anguilla
    • Aruba
    • Asia
    • Australia [1]
      • New South Wales
    • Bermuda
    • British Indian Ocean Territory
    • British Virgin Islands
    • Burundi
    • Cambodia
    • Cayman Islands
    • Chad
    • Congo - Brazzaville
    • Congo - Kinshasa
    • Costa Rica
    • Curaçao
    • Czech Republic
    • Denmark
    • Eritrea
    • Falkland Islands
    • Gibraltar
    • Guinea-Bissau
    • Haiti
    • Iraq
    • Israel
    • Italy
    • Montserrat
    • Myanmar [Burma]
    • Netherlands
    • North Korea
    • Pitcairn Islands
    • Romania
    • Saint Helena
    • Somalia
    • South Georgia and the South Sandwich Islands
    • Sudan
    • Syria
    • Tajikistan
    • Turkmenistan
    • Turks and Caicos Islands
    • Ukraine
    • United Kingdom
    • United States [56]
      • Guam
      • Puerto Rico
      • Alabama
      • Alaska
      • Arizona
      • Florida
      • Hawaii
      • Idaho
      • Indiana
      • Iowa
      • Kansas
      • Maine
      • Montana
      • Nevada
      • North Carolina
      • Ohio
      • Oregon
      • South Carolina
      • Texas
      • Utah
      • Vermont
      • Wyoming
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • Georgia(US)
      • Illinois
      • Kentucky
      • Louisiana
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Nebraska
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Dakota
      • Oklahoma
      • Pennsylvania
      • Rhode Island
      • South Dakota
      • Tennessee
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • District of Columbia
      • American Samoa
      • Northern Mariana Islands
      • U.S. Virgin Islands
    • Yemen
    • Zimbabwe
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Owner

  • Established

  • Live Chat

Thebes Casino Reviews by Players

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Fawful94 2 reviews
Switzerland
Message

LIKED

Support is bad, support is bad and the support is really bad.

DISLIKED

Well I got a bonus I should guess a game name so I will get some free bonus money and then I played and wagered all the money and at the end it said that I can wager only 100$ and that's okay for me, but when I tried wagering the money the support said that's just fun money and stuff like that. Don't waste your money here and the support is the worst I, think they are 13 years old kids working as a support agent.
THEBES CASINO REPLIED ON NOVEMBER 7. 2017
Hello,

Please note that the first bonus you receive on your account has a x75 wager and it is also cashable for $100!

However, all the other bonuses received between your Sign Up Bonus and your first deposit, are considered test money – for you to try and decide if you like the games – and winnings from these bonuses are not cashable.

We encourage you to give the games another try and also take full advantage of your welcome package which includes, besides the free sign up bonus, amazing deposit bonuses for your first 5 deposits with us.

Don’t forget to check out our Promotions page for the most awesome Tournaments or just contact our colleagues on the Live Chat for personalized deals and even bonus plans!

Hope to see you back online soon.

Kind regards,
The Thebes Casino team
Afi4wins 1594 reviews
Malaysia
Message

LIKED

I first signed up at this Thebes Casino when it appeared online as a newly launched casino. This was probably about 9 or so years ago. At that point in time, all the casinos in the same group, Winward group, were launched at about the same time, so players could sign up at all the various new casinos and take up whatever no-deposit offers they were each offering. Yep, I didn't waste my opportunity and signed up at all of them! Hahaha.

Well, I took and played the offer but didn't win anything. My few deposits over the months came to naught too, so I was kinda unlucky at Thebes. My good luck was at their 2 other sister casinos, but both my winnings were eventually denied, so I actually won nothing from any of their group casinos. Personally, I had not much grudge against Thebes casino, except for not liking their Bonus terms, which were similar across all their casinos, so I just accepted that fact. What infuriated me was the way the 2 particular casino management treated my withdrawal claims - delaying payments for over 3 months, denying my withdrawals each time I made a reclaim of it, and then finally suspending my account because the management wanted to scrutinise my account and game play. That was the last straw for me. I couldn't take anymore of their delaying tactics that I then zeroed off my balance and closed my accounts. Unlucky for Thebes Casino, my account at the casino had to be permanently closed too, because my decision was a blanket one. No casino in the same group was an exception.

Upon realising that accessibility to the casino has been regained, after being blocked off for about 2 years by my local ISP, I revisited the casino to have a fresh look at it. Some changes have been made to their Bonus terms, whilst most of the rest are about the same. Nonetheless, the terms are still not to my liking, but at least they are now slightly better than what they were before. But the worse is, Neteller deposit/withdrawal options are not available at all at Thebes Casino, so this would have been the biggest deterrent for me if I had decided to rejoin the casino. Well, it looks like nothing's gonna change, so Thebes Casino will remain a permanently out-of-bounds casino for me.

Nonetheless, I cannot say much on their performance now, and I wouldn't know for sure if things are now better off than before. Still, new intending players are advised to look into the casino's terms first before signing up or making a deposit. Prevention is always better than cure. Avoidance of a heartache is better than getting one later on. Why? Because TopGame casinos have never been amongst the very popular casinos, and there have been numerous complaints on them so far, so diligence is always necessary.
THEBES CASINO REPLIED ON AUGUST 17. 2017
Hello,

We are glad that you had a great time with Thebes, and if 9 years ago the Bonus terms were not to your liking, we would like to let you know that we have changed them a lot since then. Other than the enticing bonuses that we have available, we always offer the alternative of cash back in case you do not want to play with wagering requirements.

Please note that the Neteller deposit and withdrawal option is enabled on our site, the only reason why a customer would not be able to use Neteller would be if the customer is a resident of one of the Neteller non-serviced countries.

Indeed, without trying it out, there would be no way for a customer to say how a site is and works, especially how the games work and pay. We have an amazing welcome package for our new members, ready to be tested, that will give any customer the real feel of the casino.

Should you need further information about the site, please feel free to email us at support @ thebescasino.com .

Kind regards,
The Thebes Casino team
Sloanman 1 review
Canada
Message
Reviewed on June 25. 2017

LIKED

Like there games they have a good variations of games which is great change from some other casinos

DISLIKED

I had made my first deposit and never received my bonus.I contacted support and told them I never received it . Now being my first deposit I should have received 200% but I was only given 100%. I asked him how many deposits I had made he replied "this is your first". Still my bonus was not corrected I had to ask him where is the rest of my bonus. I had to ask him for my 200%.
THEBES CASINO REPLIED ON JUNE 26. 2017
Hello,

Thank you for your review, we are constantly striving to improve our services.

After a review of your account and chats we have found that the rest of our deposit bonus has been added to your account a few minutes after the first deposit bonus that you received, and it has been added by our colleague that was with you on chat.

Please note that we have also looked into the situation and for every deposit that you make, the deposit bonus will be added automatically. As a tip however, we would like to invite you on chat where you can get some special deals and promotions from your account manager.

Looking forward to seeing you online!

Kind regards,
The Thebes Casino team

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