Thebes Casino

Item: Thebes Casino
Rating: 1
Author: Sharon D.

Thebes Casino

The casino is blacklisted.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 39 reviews

5.2/10

39 reviews

Complaint Response 25 complaints

2 days avg. 25 complaints

What we like

0-24 withdrawal time frame
Mobile-friendly design
Top-tier software providers
Live chat open 24/7

What we don’t like

72 hours pending time for withdrawals

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Sharon D.

Thebes Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.thebescasino.com

Established

2008

Licences

Costa Rica Gambling

Company

Blacknote Entertainment Group Limited

Affiliate Program

Revenue Giants

Languages

English, German, Portuguese, Spanish, French

Casino Type

Instant Play, Mobile, Crypto Casino

Deposit Methods

American Express, Bank Wire Transfer, Payz, MasterCard, Money Transfer, Neteller, Paysafecard, Visa, Entropay, iDEAL, Sofort, POLi, Neosurf, QIWI, Skrill, AstroPay Card, Bitcoin, WebMoney, AstroPay Direct, Easy EFT, UPayCard, Flexepin, CASHlib

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Money Transfer, Neteller, Payz, Skrill, Bitcoin, Ethereum

Withdrawal Fees

Withdrawal Limit

EUR 4,000 per week

Currencies

Argentine pesos, Australian dollars, Brazilian reals, Canadian dollars, Euros, British pounds sterling, Tunisian dinars, US dollars, South African Rand

Pending Time

72 hours

Withdrawal Times

E-Wallets 0-24 hours
Bank Transfers 0-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, Parlay, Rival, Betsoft, IGT (WagerWorks), Visionary iGaming, VIVO Gaming, Habanero, Pragmatic Play

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Suggest an edit

Thebes Casino is a luxurious online casino with the mission of providing online entertainment to as many players as possible. The casino features online slots, table games and video pokers from world-class game providers such as Microgaming, Betsoft, IGT, Pragmatic Play and Habanero. Players can access the casino instantly or they can use their mobile casino to enjoy the games. Thebes Casino is licensed under the jurisdiction of Costa Rica.

Restricted Countries

Thebes Casino does not accept players from the United States, Denmark, Italy, Australia and several other countries. Full list of restricted countries can be found under 'More casino details' section.

Mobile Gaming

All of Thebes Casino’s games are designed to work the same across all devices. This means that players can play on their computers, smartphones, and tablets and get the same gaming experience on all of their devices.

Security and Fairness

It's of the utmost importance that online casinos protect their players from harm. Thebes Casino accomplishes this with its tough security protocol. All data sent to and from their servers is protected with state-of-the-art 128-bit SSL encryption. Additionally, their privacy policy guarantees that all of your personal and financial information is kept away from third parties.

Support

Players at Thebes Casino should have no problem getting their inquiries resolved in a timely manner. Thebes Casino features 24/7 live chat, the best customer support solution by far. Members who would prefer to contact them via e-mail can choose that option as well.

Virtual Games

Because Thebes Casino offers games from top-tier software providers like Microgaming, Betsoft, IGT and Pragmatic Play, there is plenty of slot machine action going on at the casino. Their selection of slots ranges from traditional three-reel games to some of the most flashy and bonus-filled video slots in the business including titles like Da Vinci's Treasure slot, Pixie Wings slot, Asgard slot and Wild Spells slot.

Players who are more into table games will be able to choose among a variety of titles such as Pontoon, Royale Blackjack, Dragon Tiger, Baccarat and others.

As for other games, Thebes Casino offers video pokers including Double Joker, Deuces Wild and Joker Poker.

Live Casino

In addition to virtual table games, players can take a seat at Thebes's live casino and feel the thrill of playing against beautiful live dealers in real time. The most popular casino games include Live Blackjack, Superb6, Live Baccarat and Live English Roulette.

Complaints

Read the complaints other players have left for Thebes Casino. Learn more about complaints.

Show all complaints

Submit complaint

Account disabled and withdrawal not received

Hello, I start playing in December at Thebes casino, chat member offer me great bonus and keep helping me deposit more. I deposit 1500$ in total, I have been verify and then I had a little good winning streak. Respected all rules and huge wager requirement.

All the money left in account was withdrawable. Balance was 6500$ and I request 4000$ as it is the maximum per week.

After a week it was cancel and I had to upload a picture of me holding my id. I did upload it. I request again and during the following week my account was disable and impossible to have answer via email. Never received email notucenor anything and I cannot access Chat anymore.

I would at least get the half of my legit money, so 3250$. What should I do??

Unresolved

$3,250

My account disabled and money confiscated

I played at the casino and made a deposit about 14 € later when I made a deposit and when I won the win my account was successfully verified with all the documents they asked for they accepted me and sent me an email that my account was verified. I sent the withdrawal of money from the account on June 17. They told me to wait for 5 working days. When 5 working days passed, they just confiscated my money and blocked my account without any explanation.

Resolved

Delayed payment

Original complaint sent Nov 19/20 - Withdrawal delay for $2700 cdn winnings....Requested my withdrawal November 6th, only to be declined after 5 business days because they wanted my EcoPayz account screenshot. It’s important to note that my identity was already verified before submitting the withdrawal request on the 6th, I know this because on November 3rd, They approved my first withdrawal request of $80 and deposited it into my ecoPayz account after verifying me! It wasn’t until I made my second withdrawal request of quite a bit more money on the Nov 6th that I have had so much trouble.
I have been declined multiple times, having to send in a visa voucher and my eco account screen shot along with my credit card and ID photos again. Each time, you have to wait 5 business days for them to “process” your request. Informed on November 19/20 that I have been chosen for a “random” Withdrawal verification process but “not to worry”. Live chat told me that this could take up to 10 business days. This is unacceptable, as I have given them everything they asked for many times and am verified. Today is December 3/20 so I should have received a reply from them but they have not answered me.
Please help me get my $2700 winnings!!!

Resolved

$2,700

Waiting too long for my $850 payment

Whilst playing Thebes online casino, I withdrew from my account, everything was cochurr I thought, all my verification had been done, I just had to wait, 5-7 business days for it to clear. Well I've waited and keep getting excuses one of which informed me that they were waiting on a response from 'The Supplier' ??

Anyway, still waiting for the funds to clear, attached is proof that it was approved by the casino, correspondence via email and live chat.

I'm still waiting for the funds.

Apologies if I've attached two of the same documents.

Resolved

$850

Payment postponed over and over again

As I can now see I'm not first one with same issue with Thebes Casino.

So here is my story...
Couple of weeks ago I saw somewhere advert of Thebes Casino. 200% First Deposit Bonus.

It was not big deposit, but I got lucky and finally, after wagering, balance was around 1400€.
I sent all mentioned documents to casino and they were approved.
I made a payout request for maybe 1200€ on 30 Sep 2020 01:32:54 PM.
Live chat said that process will take max 5 business days.

Withdrawl was cancelled 07 Oct 2020 04:20:46 PM without any notifications or questions to me.
Finally Live chat found explanation "Please note you withdrawal got declined as you had to must send a print screen of the Neteller account to confirm the account ID."
I took screenshot and sent it to given email while chatting with "Live customer service".
Just to make sure that they are happy with the documents, I took another screenshot with Mobile app and sent it as well.

Atthis point I decided to gamble a bit... and made a payout request of 1500€.

"Please allow 5 business days so that the review of your latest payout request can be made."

Asked about withdrawl status via email and live chat without getting any answers.

On 14 Oct 2020 03:51:05 PM withdrawl was declined again - no notifications or questions to me.
Again finally Live chat found explanation "Please note you withdrawal got declined as you had to must send a print screen of the Neteller account to confirm the account ID."

This time Live chat figured out that "there are no email sent" "or recieved".
I have sent quite many emails, but this is first time when two emails sended with two different divices was totally missing =D
Suddenly third email managed to go trough to their 'Accounting'
I even got email "Your ticket is now solved!"

At this point I knew that I probably won't ever see those winnings.
So I decided to gamble a bit... and made a payout request of 4000€ =D
Live Chat promised to speed up the process... this time it's faster.
So I responded to 'Accounting ticket' with my opinions... and guess...
"Hello, Thank you for your response! The review of your withdrawal request will take place next Wednesday. Have a good day, "

Finally I informed casino that I will contact all necessary authorities, game providers, casino forums and streamers to let public know how Thebes is scamming people.
They answered me "Hello, Thank you for your response! The review of your withdrawal request will take place next Wednesday. Have a good day, "

So now I'm waiting my pending withdrawl of 4000€

Resolved

€4,000

Stalling my payment

Hello AskGamblers

I have been a regular player on this casino for as long as I can remember.
I have made several deposits and have done withdrawals also and have never had an issue in the past with this casino.

The last time I played with them I ended up with a balance of over 3000$! I thought they were going to pay like they had in the past, but instead it has been a nightmare.
I won this money in July and the casino keeps reversing the withdrawals I request back to my account for no reason.

Please help me get my withdrawal paid or have them tell me why this is happening so we can fix it. I don't know what to do

Resolved

$3,000

Not wanting to pay me always giving an excuse

hello

on july 16th i made a deposit on thebes casino and won 1669$ ... i got my account verified and asked for withdrawl ... after a couple of days money was back in the casino, i chat and they tell me they want me to email them my btc address, i do what they asked and 5 days later same issue the money is back in the casino... this happened another 3x for a total of 4x ... i just went on chat again and they said youve been selected for a random verification even though my documents have been approved this will take another 10 days ... this is clearly them giving me the end a round and not wanting to pay ... spending at least 5 hours on chat with them and doing everything ive been instructed each time is ridiculous please help me solve this issue

Resolved

$1,669

Payment process delayed

I have been trying to withdraw winnings since November 26. I went through the verification required and 7 days later it was returned no explanation. Withdrew again and contacted live help and was told I had to supply another bank statement, money was reversed again no explanation. After contacting security and receiving the same response that were not relevant to questions. Back do live help who then say I have been rejected a further 2 times due to not filling out ccvoucher and another photo of Id and MasterCard my last attempt to withdraw was December 30 and it's now Jan 7

Resolved

$1,700

Haven't got my withdrawal money after a month

After I got some winning, finally I was able to withdraw my money. And the waiting time is 5 business days which means a week. Then after a week , they cancel my withdrawal and asked for my ecopayz account print screenshot. Then I just did it and send to them and request to withdraw again. Then after another week, my withdrawal request was canceled again and they said they required me to submit an card account Id document! I don’t know why they didn’t tell me at the first week? Then one week after I submitted my card account document and request for withdrawal again, I received a email saying that my account was picked randomly for Verification Process! And it will take another two weeks! OMG! Seems like the want to postpone players’ collection in purposely. I hope Askgamblers can help me with my winning withdrawal. Thanks!

Resolved

$2,576

Refusal to release my withdrawal

This casino claims that I have breached their withdrawal policy but will not prove that I have done so. They have supplied me with a transaction number that does not exist, in fact it is not even in the correct format as their transaction numbers. They will not provide any additional information, such as a date or time that this 'infraction' has occurred. They expect me to search hundreds of transactions over numerous days for a number that does not exist. I made the request for a withdrawal on October 18th. It took three weeks to finally come to their conclusion. I submitted all the documents required for validation. They accepted them all and claimed that the funds would be released. They then claimed that I breached their policies and confiscated the entire amount ($400) with absolutely no notice. They refuse to supply any more information, they refuse to escalate this matter to their supervisors and they refuse to provide a phone number to discuss this. Player beware! Do not play in this casino.......... they will take your money and not pay you your winnings!

Resolved

Thebes Casino Complaint Stats

Resolved 22 / 23

Avg. Amount $1,086

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player Rating

5.2/10 ● 39 reviews

Top reviews from our players

JoeyGoyal

5 years ago

8/10

Not a bad casino at all! I was surprised that verification took 4 days, but it is a lively, dynamic site which I mostly play on mobile. Thebes manages to mix a good spread of slots, live games and free to play promotions that keep me onsite for hours. I see some big money changing hands, but the dollar and nickel rooms are just as much fun for the tourneys which are easy to place in.

Hello, We hope this message finds you well! We would like to thank you for your feedback! We always strive to maintain the highest standard when it comes to our services and promotions. Make sure to give our many tournaments a try, they are a fantastic way to boost your balance! Should you require any additional help or information, please do not hesitate to contact us we are available 24/7. Kind regards, Thebes Casino

Thebes Casino 5 years ago

RiccyKuzzie

5 years ago

8/10

Professional gaming house with what seems to be a lot of money. The value for money here is very good, especially when you play the features and promotions. The givaways are generous and constant, and the service is top class. I don't know what my win rate is here, but the processing of payments is quick and painless.

Thebes Casino 5 years ago

MadsMIk

5 years ago

7/10

Thebes is one of those casinos that does most things pretty well. The rooms are budget based as well as TV show theme based. The Customer service works and the customer retention team will contact you and make sure you are happy if you are a big enough winner or maybe a VIP, which I am not. Races promo is simple and fun and the sports based promos are regular and good value.

Thebes Casino 5 years ago

LizzyOG

6 years ago

8/10

Nothing bad to report. So this review is just about 2 great wins I had this year at Thebes.
Both were on the mobile site, and both were on the slots races promotion that powers slots wins on the leader board.
Aside from a $350 win on slots, followed by a $1200 win, I picked up $500 for coming second on the board that day. Easy pickings, although the banking could be quicker.

Hello, We hope this message finds you well! We would like to thank you for your feedback! We always strive to maintain the highest standards when it comes to our services as well as our promotions. We are very glad to hear that you have been enjoying the Races, they are a fantastic way to boost your balance. Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7. Kind regards, Thebes Casino

Thebes Casino 6 years ago

Savage31

6 years ago

8/10

Overall a good experience so far this year for me at Thebes. Don't bother with the bonus and concentrate on the cheaper rooms and games for very good payouts. Lively and busy site with live action and new video slots.

Hello, We hope this message finds you well! We would like to thank you for your feedback! We always strive to maintain the highest standard when it comes to the quality of our services. Accepting a bonus for your deposit is just one of our many promotions. You can always opt for a cashback offer instead, as it comes with no wagering requirement and no maximum withdrawal. Make sure to reach out to your Account Manager, as they can help you navigate through everything our site has to offer! Should you require any additional information or assistance, please do not hesitate to contact us, we are available 24/7. Kind regards, Thebes Casino

Thebes Casino 6 years ago

hellosailor

6 years ago

8/10

They offer you Free spin's on a very regular basis and you can withdraw your winnings up to $100 if you have deposited in the last 5 days and they have some good games. Customer service is quick and staff pleasant.

For new account holders I would suggest that you get verified as soon as you join and speak to live support and make sure they have every required to make a successful withdrawal. Withdrawal is pending for 5 business days and I was knocked 5 times so its exactly a week each time. Live chat should be able to inform you it they have everything. Get a link off then for a ccvoucher form and fill it out with handwriting not doco sign as you will be rejected. Any queries via email to accounts or security is answered with same generic response so don't bother contacting them. Go through live chat. Only withdrawal method in Australian is wire transfer and bitcoin no Visa or card payment is offered. It's a $28.75 fee for. The wire

Hello, We hope this message finds you well. We are happy to know that you have received your payout and we hope that you will enjoy your winnings to the fullest. We would like to remind you that you will find an account manager online 24/7, ready to answer any question your might have regarding your account or the website, please do not hesitate to contact us, we will gladly assist you. Best of luck with the games! Regards, Thebes Casino

Thebes Casino 6 years ago

Inactive user

6 years ago

1/10

I find more negative aspects on this casino than positive things. I don't find their site good at all, only thing good from them are the free chips which is good for entertainment.

I don't know how people are capable of even depositing money in this casino. You can see clearly is close to a scam, if they can they will try their best to void your payment. I always found casinos of this type the same, I would never in my entire life deposit any amount here. God bless my money away from scammers. They shouldn't even be on askgamblers.

Hello, We hope this message finds you well. We took a look at your account and noticed that you signed up a while ago, however that you never finished playing your sign up bonus, therefore we have added a set of free spins to your account so you can give the game another try. We are waiting for you on chat to talk more about what would make your online experience enjoyable and the perks and features that we have available for you and that can get you a great time and amazing winnings. We are looking forward to seeing you online and we wish you the best of luck with the games! Regards, Thebes Casino

Thebes Casino 6 years ago

GetCarter43

6 years ago

8/10

What I like are the promotions and the live poker. No crazy play and not always the same people on the leaderboard. Slots seem fresh and the games have low mins and high max's.

I have lots of payment options in the Netherlands but the bank transfer can be slow to my account. Considering switching to a decent wallet but I need reccomendations.

Hello, Thank you for getting in touch and for your feedback. We have notified your Account manager and he is waiting for you online with information on the withdrawal methods that suit you best, as well as the latest tournaments with hot prizes. We are looking forward to seeing you online and we wish you the best of luck with the games. Regards, Thebes Casino

Thebes Casino 6 years ago

Odetojoy

6 years ago

8/10

New Halloween tourney looks good as does the 5th street promotion. Design is still relevant and nice to see sites keeping up with latest trends regarding design. UI is strong still and Customer service is prompt usually. I don't need them that much.

Hello, We hope this message finds you well. Get as many raffle tickets as possible and grab one of the 185 lucky prizes that will be awarded each week. Come on chat for more information on how to get the best of them and enjoy the games! We are looking forward to seeing you online. Regards, Thebes Casino

Thebes Casino 6 years ago

DScott

7 years ago

7/10

Thebes is certainly consistent with a high % of payouts compared to some bigger names in the online world (looking at you 888). Good selection of games and some decent tourneys make this a well rounded casino in the upper-middle qualty range. A solid 7.

Hello, Congratulations on your winnings! If you enjoy tourneys, don't forget to check out the Cash is King running this month, it has an amazing $50,000 first prize and it is really exciting to play in as you can get points for all wins and losses equally. Best of luck with the games and see you online soon! Kind regards, Thebes Casino

Thebes Casino 7 years ago