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Winbig 21 Casino - Won't pay, won't acknowledge me!

UNRESOLVED
whitedragon United States
posted on February 10, 2016.

Submitted request for withdrawal on Jan 1, 2016 for $639.44.
Submitted all paperwork required. Win was on a Christmas special (Santa Claus) deposit bonus where I won over $40,000 and could only withdraw $639.44. Nice Christmas gift, huh?
Contacted them around 1st of Feb and they told me to wait 48 hours. Contacted them again around the 5th of February and they said wait 24 hours. Now they will not answer email requests. They will not even acknowledge me on live chat.

AskGamblers
posted on February 15, 2016.

Dear @whitedragon,

Any update regarding your complaint? Thank you.