Sky Vegas Casino - Unjustified confiscation of 26,008 GBP

posted on September 4, 2015.

I am looking for help regarding Sky Vegas who have withheld my winnings. I signed up on 30th April and Deposited 500gbp, then received 1000gbp Bonus. I started playing a video slot & on my first spin I won about 7000gbp... therefore never even going into any bonus funds.. However I continued to play the same video slot and at the same size spins in order to complete any bonus requirements I was now tied into. Whilst doing so, my balance just kept increasing and I ended up finishing any requirements whilst having a balance of 26,008 gbp. I have had to send in numurous documents in order to get my payout processed. I deposited via a new Bank account I have. When I provided a copy of this statement as a proof of address. They said they then wanted to see where the money was sourced from in order to make my deposit. I find this irrelevent to the casino, however. The Money was paid to me from a job I carried out. I provided evidence of this via my online bank statement for the account. The casino then said they want a copy of the persons statement that sent me this money to see if it matches what I provided. I had to contact someone I had carried out work for and explain my situation and ask them if they could provide me a copy of their bank statement which shows the transfer to me. This was highly embarassing to me and the only way I could bring myself to do this was to refund the original amount for the work carried out as a gesture of good will, this was significantly less than my win with Sky Vegas so it made sense considering they told me once they had this then they would release my funds. After having to wait a few weeks to get the documents they required from my customer and sending them to sky Vegas, they then tell me my winnings are witheld for providing insufficiant documentation. Firstly I have provided everything that they have asked for, secondly, this is all my own money, I never even went into there bonus funds whilst playing. I feel very hard done by and really don't know where to turn with this situation and I am now considering court action. What do you suggest I do? Thank you in advance.

posted on September 10, 2015.

Dear @danc00p,

Any update regarding your complaint? Thank you.

posted on September 13, 2015.

Nope nothing at all... I'm can't actually believe how I have been treated. Company of their size should not be allowed to continue trading online, its criminal. :(