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Slot Madness Casino - Withdrawal taking too long, again!

Complaint Info
Disputed casino Slot Madness Casino
Reason Delayed payment
Amount $ 520
chrisf2578 United States Message
Posted on May 4, 2018

I made a Bitcoin Withdrawal on 3/12/2018 and after waiting a month contacted support and they told me I needed to resubmit verification papers because I used a different card. So I resubmitted all my papers and got an e-mail on 4/21 stating all my documents were reviewed and verified but yet my payment still has not been even approved yet!!

Posted on May 4, 2018

Dear @chrisf2578,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on May 8, 2018

Hi Chris--

I'm very sorry for the difficulties you've had with this.

You'll be pleased to know, your payment was issued to your wallet, yesterday: 05/07 Paid $520 (0.055688) Bitcoin for transaction #26411003.

Regarding the shortfall, this is because you received a bonus ($80 ENJOY250 (12 of 999)) and all of our bonuses are non-withdrawable. As such, the bonus amount was removed from your total withdrawal amount.

I wish you all the best,


Posted on May 8, 2018

Dear @chrisf2578,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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