Complaint #311 Slot Madness Casino

Trouble with withdrawal

By 5qpvxo7c1f

2 years ago

Hi, I have a problem with receiving my winnings. I requested a withdrawal through Coindraw to my Bitcoin.com wallet for a total of $1950. I have screenshots and you got it on email, you sent me two transfers, one for $1937 and another for $13. Only the $13 transaction appears in my wallet. Where is my $1937? Please send them to my account immediately.

Disputed Casino Slot Madness Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Slot Madness Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Slot Madness Casino

• Representative

2 years ago

Hi Szczepan--

General Terms & Conditions for Membership

5. Only one real account per Player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any winnings, and all withdrawals will be cancelled.

12. The Casino reserves the right to cancel your account for any reason whatsoever at any time without notice to you. Any balance in your account at the time of such cancellation may be credited to you, however, the Casino reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in your casino account in any circumstances including:
a. If there is evidence to suggest that you have more than one active account for the Casino;

--

You've opened SEVEN accounts with our casino in less than a month, using varying information. With this in mind, we have rightfully voided the funds involved and banned all of your accounts.

I've sent the necessary evidence to AskGamblers management as proof that what I've stated is accurate.

Tawni

Slot Madness Casino

• Representative

2 years ago

Hi Szczepan--

I've been looking over your account and I see a note from our Payments Manager which is not entirely clear to me. I've sent a query to her regarding this and I should have a response later today regarding your withdrawal. As soon as I have this information, I'll be back with a full update.

Tawni

AskGamblers

• Support Team

2 years ago

Dear Slot Madness Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Slot Madness Casino Complaint Stats

Resolved 187 / 200

Avg. Amount $2,846

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Slot Madness Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 181 out of 190 complaints in this category have been resolved.

This operator's average complaint duration is 15 days, while the average duration across all operators is 8 days.

Slot Madness Casino Complaints

See all complaints for this casino

Voided wins and account revoked

This is to inform you that I have been a verified member on the casino since 2023 and have even received a withdrawal before.

On 25/8/2025, I deposited $43 and won $600 in total. I then went to live chat, and Ronald advised me that I should choose CoinDraw in which I did.

Immediately, my withdrawal was denied. I received an email i need to change my withdrawal method, which I did, but all withdrawal methods were blocked instead.

I went back onto live chat, and Ronald advised that the account has now been revoked.

I also never received any email from the casino confirming any reason for this. I also sent the casino emails, but there was no reply. I can't access the casino as my account is now blocked.

I chatted on live chat as a visitor, and at least 3 agents immediately closed the chat after telling me my account was revoked and the decision is final.

The casino is unprofessional, as there was not even an email confirming any action from them.

The casino has sent me back-to-back deposit bonus promotions that prompted me to deposit, but after winning $600 now my account has been revoked without reason, which is not fair.

I will attach all screenshots below

Thanks

Resolved

Casino is not paying my withdrawal

It is over their ridiculous time frame to payout.

It has been over a month since I began the process.

Finally, they were to send the bitcoin to my wallet, and didn't know it's been escalated, nobody gives u any answers whatsoever.

I feel like I am being scammed and never getting my money back. It should not take this long

Resolved

$204

Continuous verification issues

I have now sent this casino 2 to 3 different bank account information with them continuing to ask for more information. I went and opened a bank account with one of their approved banks and now they are asking me to send a different bank statement however, I have only had the bank account for 30 days. Their requirements were that the account must be open for at least 30 days. There must be a positive balance, and there must be activity. The document must also be in PDF format in which I submitted it. I asked the chat agent to advise me as to why they are needing another bank statement, but he Kept advising me to just send another one with no explanation. At this point I feel like they are stealing peoples account information after asking for alllllll of this information just to decline withdrawals. I won $704.50 but am being told over and over again to send something else.

Resolved

$705

Account verification for withdrawal delayed

I originally sent in my documents on January 31st 2025 for my account verification and approval and I have since then sent them probably 6 or seven times and my account was approved and showing on my account and It doesn't say I'm missing any documents on my profile and every time I go to want to cash out they tell me that I'm still missing documents and I re-upload them and they never get back to me as far as approval. But I have asked for a withdrawal now since in the past I've won but due to the delay of this and the issue I never actually cashed out. So now that I have gotten tired of waiting I am trying to cashed out, and once again I'm still with the dilemma of missing items so I once again scanned my birth cert and copy of my passport. I got in touch with them and they told me it would be 24 to 48 hours to get it looked at like always, but since January 31st I think it's been above and beyond that time frame. I would love to actually be able to cash out. I play very often almost everyday with them and feel like I'm not getting any responses to this ongoing issue I have submitted my request to cash out and I once again uploaded my documents. And just a side note on my profile it does not say I'm missing any documents. It says approved so I don't understand Please I need help. Somebody in should help me with this issue and get a resolution and finally get my winnings. Thank you

Resolved

$3,126

9 withdrawal requests pending since August

I am submitting this complaint in regard to 9 pending withdrawal requests that total approximately $20,000. This large sum of money has caused me a great deal of concern. Here are the exact amounts and dates as shown in the cashier:

Request ID: #2771382

Date: 8/21/2024 11:39:58 AM

Method: Bitcoin

Amount: $2,500.00

Request ID: #2771386

Date: 8/21/2024 11:42:34 AM

Method: Bitcoin

Amount: $2,500.00

Request ID: #2771387

Date: 8/21/2024 11:43:03 AM

Method: Bitcoin

Amount: $1,801.70

Request ID: #2771660

Date: 8/21/2024 4:34:36 PM

Method: Bitcoin

Amount: $2,500.00

Request ID: #2771665

Date: 8/21/2024 4:36:40 PM

Method: Bitcoin

Amount: $1,883.00

Request ID: #2779273

Date: 8/25/2024 10:31:15 PM

Method: Bitcoin

Amount: $2,500.00

Request ID: #2779275

Date: 8/25/2024 10:31:58 PM

Method: Bitcoin

Amount: $2,500.00

Request ID: #2779277

Date: 8/25/2024 10:33:36 PM

Method: Bitcoin

Amount: $2,500.00

Request ID: #2779281

Date: 8/25/2024 10:35:24 PM

Method: Bitcoin

Amount: $2,500.0

I have followed up with live chat several times regarding these withdrawals and unfortunately, there has been no movement whatsoever. Please contact me if there is any further information needed from my end. Thank you.

Resolved

$20,000

Delayed December payment

I won $1200 on the 10th of December and cashed out that same day. There are no bonuses attached to this withdraw. It has been processing this whole time and about 4 days ago, Miles one of the CS people told me it would be approved by morning and all the other CS people just keep telling me it has been escalated but they have no other information ! I contact them at least once a day and I am always nice but this runaround is getting old. They had told me my November statement was not approved and when I asked why they said not enough activity on the account and so I sent in 8 more statements showing more than enough activity and thats when Miles said it would be approved by morning. It just takes time he said !

Resolved

$1,200

Withdrawal issues October 2024

Making a withdrawal from this casino is a ridiculous amount of effort. I uploaded all of my verification documents. I was then told it would take 7 to 10 days to process my withdrawal. I reached out after 8 days, and they said they had issues making a wire transfer to my bank. I can receive international wire transfers, and I provided the information my bank gave me. They will not process it. I am still waiting to figure out how to get my money. If they only pay out Canadians in Bitcoin, they should only accept deposits in Bitcoin. Attached is the email chain with my bank details redacted.

< email threads removed, contained personal and sensitive information >

Resolved

$110

No payout of 1300

Hi there

I submitted a withdraw for 1300.00 at slot madness casino on 12/20/23. After getting the usual 1 month run around you get at most casinos when trying to withdraw I went back into my account right now and the whole entire withdraw request is gone like it never existed. When I withdrew from another one of their casinos it did not happen like that i could always see the withdraw request. Can you please check to see what is going on with them. I have photo verification if needed

Unresolved

$1,300

Refusing to pay a withdrawal

I have been waiting for my refund for a very long time almost going over 2 months and they keep giving me the same run around.

I have to cancel my withdrawal because I can only do Bitcoin I have to cancel my withdrawal cuz I can only do wire transfer.

I have to cancel my withdrawal because just because they are keep refusing even though I have submitted all information correctly and I have screenshots of all of the conversations as well as the winnings.

Resolved

$2,500

Have not received withdrawl

Haven’t received withdrawal request that was put it on November 16, 2023 casino keeps giving me the runaround and different reasons to why I haven’t been cashed out yet been told different things every day and still have it received cash out have it all verified so there’s no reason why I haven’t received this with drawl request.

Unresolved