I had requested a withdrawal from Cool Cat Casino for $2500. The withdrawal was split into 2 transactions of $1250 each. I had no problem with that. I had won $2500 again and after seeing the first withdrawal being split into 2 transactions, I cancelled the $2500 withdrawal and split it into 2 transactions, 1 for $1950 the other for $550. I later cancelled the $550 withdrawal and played it through. Totally expecting the $1950 shortly. On May 8th the withdrawal was approved for $500. They then took the rest of the money and split it into 3 more withdrawals, ($500,$500 and $450 to total the $1950 withdrawal.) I tried to inquire into the reason of the multiple splits. I talked to the withdrawal department and was told it was due to processor limitations. I fail to understand how I can receive a check for $1250, yet $1950 has to be split into 4 transactions. I asked to speak with the manager. I was given his email address and so I wrote him. I was told it takes up to 48 hours for a response. I waited the time limit and have attempted 2 more times of talking to a customer service personal, (both managers) who said that they would contact the withdrawal manager and have him contact me that it may take between 24 - 48 hours. The time has passed and I have yet to hear any response from [email protected]casinosupportcenter.com. I sent him an email on May 12th. I feel that it is unfair to make me have to wait the 10- 15 business days between approvals for each withdrawal, let alone the increased fees that will be charge by both the "processing department'" and my bank for wire transfer fees. I would like to hear a response from the withdrawal manager as to why my withdrawal had to be split into 4 transactions and why it could not have been done as 1 per their maximum withdrawal policy of $2000 per week as opposed to $500 and then wait for 10 - 15 business days for the next approval per each transaction. I appreciate any help in getting this matter resolved.