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Smart Live Gaming Casino - Withdrawal Request still outstanding after 15 working days

UNRESOLVED
Stumagoo3 Spain
Posted on July 21, 2016.

I made a withdrawal request on the 26th of June for £600 having paid in £100 and then £200 and won on Roulette. I was rung by the casino on that Sunday lunchtime to confirm my identity. On the following Monday I sent in my ID etc details which were confirmed okay. On the Wednesday I found out the original withdrawal request had been cancelled so I placed it again on the 29th of June. Since then numerous phone calls and live chat messages have told me they have had technical difficulties and the withdrawal request will be notified to me by when it has been approved. I am worried this is not a ligitamate site due the ongoing saga of being given the runaround on why the withdrawal request has not worked and that they are looking into matters.
I have followed all their procedures and gambled correctly.
Please help me progress this withdrawal.
Many thanks.

Posted on July 22, 2016.

Dear Customer,


Thank you for your Query.


Can you please send an email to compla­­in­t­s­@s­­mar­­tl­i­v­ec­­asi­­no.com. They will be able to assist you further. If you have already done this, please allow 3 - 5 working days for them to respond to you.


Thanks for your patience.


Regards,


Smart Live Gaming.

Stumagoo3 Spain
Posted on July 23, 2016.

I have made the formal complaint to smart live casino which gives them a further 5 working days not to process my withdrawal. I really don't understand that having received the askgambler compliant they just didn't process what they have kept telling would happen and has always been a lie.....!?

Smart Live Gaming Casino complaints

  • 29 of 72 resolved
  • 3 days avg response
  • 2 weeks avg complaint life
  • 3,727 USD avg amount

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