Hi all. I have read a couple of issues with crazy winners on here. I also have a complaint. I heard of crazy winners through Twitter, which had a massive 400% deposit bonus! So I deposited €30 and got €150 to play with. It had a 80x wagering requirement on it as well. It turned out after I had passed the wagering requirement, I could withdraw €1750. Which I did. In 3 separate withdrawals of €1000, €500 and €250. After almost 3 weeks of asking about my funds being Sent to me, I was sent the authorisation form, which I had to sign and email off along with a number of pieces of info to prove who I am. I did all of this and had an email saying that the documents have been approved. I had then recieved 3 emails. 2 were saying withdrawal denied, the 2 withdrawals that were denied were €1000 and €500. The one that was approved was the €250 withdrawal. It also said on that email I would only be recieving €180 out of the €1750 I withdrew! Which is completely ridiculous! I have asked on a number of occasions how much I would be recieving and no one ever told me I would be recieving less than I withdrew. I have screen shots of most of the conversations I have had with them. The customer service on this site is absolutely awful! I've had to email my "account manager" 3 or 4 times over 3 days to get a reply. Not one question I have asked has been directly answered, they are just sending me around in circles! I was told the money (which is only €180 out of the €1750 I withdrew) had been sent well over a week ago! I have still not got it, after being told it would only be 48 hours. I was ask so asked today when I asked where it was, to send a bank statement to prove I haven't got it. Totally unacceptable. I am definitely not going o let this drop until I recieve all of the money I withdrew from the site.
Many thanks. Chris Goldthorpe.
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