Haven't received payment month after account verification

I originally requested a withdrawl on 26th feb 2018.
My account was finnally verifyed i was notified via email on the 8th of march 2018, with the following attachments sent via email as identification.
Passport, bank card (front and back) , bank card authorization form and proof of ballance from my bank with the same bank account uses in all my deposits.

On the 25th of march i asked for a update on the progretion of the transfer as i had not received it yet to be asked on the 26th for my bank details so they could transfer me the funds.

I provided them the details as asked and advised them that i had sent them through multiple times by this point.

I then again asked on the 28th again the progression of my withdrawal to which i recived an email "your account has been sent to the finance team and will be transfered as soon as possible"

I emailed them back
" why was this request not then sent off to the finance department hence starting the,( verifi­cat­ion­/tr­ansfer) waiting period?
If u were waiting for a verified bank acc number ect. Matching the bank acc. Used in my deposits through crazywinners, which were also previously supplied, Why was i not informed until my request of an up date around 20 days later

I never recived any confirmation or any reply to this day nor the funds. it is now the 12th of April 2018

Can you please help