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CrazyWinners Casino - Still waiting on withdrawal

RESOLVED
Twista Australia
Posted on June 19, 2017.

I have emailed and contacted the casino via chat. I made the withdrawal request over 4 weeks ago and when I hadn't heard anything I contacted the online chat to be told I was sent an email to send in ID Documents and email I never received. When they resent it I immediately sent back the required documents. I was then advised that the withdrawal would be processed once the documents were approved. I am now on the 11th day and still waiting on my money

Posted on June 22, 2017.

Thanks.
We are checking right now and will update you shortly.

Posted on June 25, 2017.

Dear Player,

Please note, in order to be able to cashout a withdrawal, all players must first make at least one real deposit into your casino account as dictated by our terms and conditions.

Only once this first deposit has been made, will you be allowed to cashed from your free chip win.

Furthermore, please continue to correspond and follow the instructions of our Support Team via email. They have previously mentioned to you that you must make a deposit first.

All the best,

CrazyWinners Casino

AskGamblers
Posted on June 28, 2017.

Dear @Twista,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly. Thank you for your cooperation.

CrazyWinners Casino complaints

  • 23 of 32 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 560 USD avg amount

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