Ag Awards

CrazyWinners Casino - Payment delayed for over seven weeks

Complaint Info
Disputed casino CrazyWinners Casino
Reason Delayed payment
Amount $ 500
mpclancy Queensland Message
Posted on March 15, 2018

Im a member of a few casinos and appreciate the fine print, authorization etc which I have adhered to. I claimed a win on 3rd February and when I contacted the casino on 9th for an update they advised I hadn’t completed forms. I completed on the 13th and received confirmation on the 22nd. On the 26th February I received an email saying withdrawal was approved and to wait 10 days. Ten days passed and no funds. I’ve sent 6 emails, 3 transcripted chats and been told 3 different emails to contact. I have not even had a courtesy email attempting to resolve. The only withdrawal method available was NETELLER which I have not before had an issue with. My belief is that seven weeks is far too long. Unprofessional, misleading and frustrating. These guys are the worst online enterprise I have ever encountered.

Posted on March 15, 2018

Dear @mpclancy,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

mpclancy Queensland Message
Posted on March 15, 2018

Hi. Just a claim update that crazywinners contacted me after I drowned every email group available begging someone to reply. They said they had credited my cc with $500 in smaller components on the 26th Feb. I checked the statement and sent them a copy as no funds were received. Contacted and sent a copy of statement with no reply. Sent a blanket of emails again and was told accounts were looking for returned funds. That was three days ago. Will attempt contact again today. It’s not even a huge win. ?

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