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Payment delayed for over seven weeks


Im a member of a few casinos and appreciate the fine print, authorization etc which I have adhered to. I claimed a win on 3rd February and when I contacted the casino on 9th for an update they advised I hadn’t completed forms. I completed on the 13th and received confirmation on the 22nd. On the 26th February I received an email saying withdrawal was approved and to wait 10 days. Ten days passed and no funds. I’ve sent 6 emails, 3 transcripted chats and been told 3 different emails to contact. I have not even had a courtesy email attempting to resolve. The only withdrawal method available was NETELLER which I have not before had an issue with. My belief is that seven weeks is far too long. Unprofessional, misleading and frustrating. These guys are the worst online enterprise I have ever encountered.
Disputed Casino CrazyWinners Casino
Amount $500

Discussion

User name loyalty-level-2
Hi. Just a claim update that crazywinners contacted me after I drowned every email group available begging someone to reply. They said they had credited my cc with $500 in smaller components on the 26th Feb. I checked the statement and sent them a copy as no funds were received. Contacted and sent a copy of statement with no reply. Sent a blanket of emails again and was told accounts were looking for returned funds. That was three days ago. Will attempt contact again today. It’s not even a huge win. ?
User name

Dear @mpclancy,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

CrazyWinners Casino Complaint Stats

Resolved 23 / 32
Avg. Amount $560
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

CrazyWinners Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 21 out of 30 complaints in this category have been resolved.
This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

CrazyWinners Casino Complaints

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