Payment delayed for over seven weeks
Im a member of a few casinos and appreciate the fine print, authorization etc which I have adhered to. I claimed a win on 3rd February and when I contacted the casino on 9th for an update they advised I hadn’t completed forms. I completed on the 13th and received confirmation on the 22nd. On the 26th February I received an email saying withdrawal was approved and to wait 10 days. Ten days passed and no funds. I’ve sent 6 emails, 3 transcripted chats and been told 3 different emails to contact. I have not even had a courtesy email attempting to resolve. The only withdrawal method available was NETELLER which I have not before had an issue with. My belief is that seven weeks is far too long. Unprofessional, misleading and frustrating. These guys are the worst online enterprise I have ever encountered.
CrazyWinners Casino Complaint Stats
Resolved
23 / 32
Avg. Amount
$560
Avg. Complaint Duration
8 days
Avg. Response Time
2 days
CrazyWinners Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 21 out of 30 complaints in this category have been resolved.
This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.