Declined withdrawal due to unfair accusation of breaching max bet rule with bonus money

I sent a request for withdrawal of 2500.00 recently the agent's then told me I was only eligible for 250.00 of that because I only deposited 25.00... I then had to provide identification photos and a form sent all through as well as over 5 emails attaching 2 different proof of address letters. The casino then emailed me 2 days later saying all proof of identity attachments were accepted cool I thought!! Then I logged into my account and another agent said my bank statement was not accepted or received try again I've now sent over 7 emails regarding this. Also the email address [email protected] does not work and I had to send all the emails to [email protected] have yet to receive a reply yet I'm getting quite pissed about this as I've already been let down by them by saying I'm not entitled to the full 2500.00 I initially won now my verification and payment is now delayed please help me if you can. I'd like this resolved I won't be using this casino ever again as I've never experienced such a process and delay ever online.

I have Been waiting for a withdrawal of $400aud for two months now. I have emailed numerous Times but have no return emails. I was requested to prove my status, which was approved. I was told I would receive payment through bank transfer within 48hrs. But have heard nothing. Two months down, nothing. The only contact is through online agents, but they say the same thing all the time. They have emailed my account manager on at least 10 occasions, but nothing. I’m exhausted, please help

I originally requested a withdrawl on 26th feb 2018. My account was finnally verifyed i was notified via email on the 8th of march 2018, with the following attachments sent via email as identification. Passport, bank card (front and back) , bank card authorization form and proof of ballance from my bank with the same bank account uses in all my deposits. On the 25th of march i asked for a update on the progretion of the transfer as i had not received it yet to be asked on the 26th for my bank details so they could transfer me the funds. I provided them the details as asked and advised them that i had sent them through multiple times by this point. I then again asked on the 28th again the progression of my withdrawal to which i recived an email "your account has been sent to the finance team and will be transfered as soon as possible" I emailed them back " why was this request not then sent off to the finance department hence starting the,( verification/transfer) waiting period? If u were waiting for a verified bank acc number ect. Matching the bank acc. Used in my deposits through crazywinners, which were also previously supplied, Why was i not informed until my request of an up date around 20 days later I never recived any confirmation or any reply to this day nor the funds. it is now the 12th of April 2018 Can you please help

I requested a withdrawal of $500 on the 28/12/17 and $500 on the 6/01/18 it has almost been 4 months and I still have not received my withdrawal, I was sent an email saying it had been approved and I would receive the funds with in 10 working days on the 9/3/18 still nothing. I was then told by the account manager on the 26/03/18 that the finance sent the funds and they were currently in the banks compliance dept, But he could not give me an exact time frame on when I would receive them. It's now the 4/4/18 and im still getting the run around!

Withdrawal on Crazywinners. I withdrawed 500euro and it has been soon 6-7 working days i belive. My manager stop answering me, when i talk to the support they just saying ”be patient” the money will arrive soon we promisse. Sure i can take that, but i am still worried. My stomach says this is a scam, dont know Why but yee. I only see negative reputations about the casino site! What can or shall i do? I even called my bank and explained this, they did take me serious and searched everywere if there was a transaction to be recived or sent to my bank but nothing! So i am starting to think this is not gonna be paid. I eve deposited 200 euro and got their 200 or 250% deposit bonus and wagered exactly by their rules and terms! Really need that money so what shall i do now?!

Im a member of a few casinos and appreciate the fine print, authorization etc which I have adhered to. I claimed a win on 3rd February and when I contacted the casino on 9th for an update they advised I hadn’t completed forms. I completed on the 13th and received confirmation on the 22nd. On the 26th February I received an email saying withdrawal was approved and to wait 10 days. Ten days passed and no funds. I’ve sent 6 emails, 3 transcripted chats and been told 3 different emails to contact. I have not even had a courtesy email attempting to resolve. The only withdrawal method available was NETELLER which I have not before had an issue with. My belief is that seven weeks is far too long. Unprofessional, misleading and frustrating. These guys are the worst online enterprise I have ever encountered.

I put in a withdrawal request for $500 on the 28th Dec and a request for a further $500 on the 6th January, my acount manager who I have emailed numerous times keeps telling me that they are having a problem with returning my winnings and they are working hard at trying to get the funds to me. It has almost been 2 months and I am still getting the run around from them.

I have emailed and contacted the casino via chat. I made the withdrawal request over 4 weeks ago and when I hadn't heard anything I contacted the online chat to be told I was sent an email to send in ID Documents and email I never received. When they resent it I immediately sent back the required documents. I was then advised that the withdrawal would be processed once the documents were approved. I am now on the 11th day and still waiting on my money

I won a jackpot of just under 5000aud plus another 700 on roulette all with money i deposited not free spins wins etc. I was told on the phone when i signed up that i would be able to withdraw any winnings but 500 per week max and i chose the option not to have any bonus bets as i just wantes to play with my own money. In December last year they payed my 500 into my account. Then i requested another 1000 it got approved but was never payed into my account but was deduced from my account. Since then i was payed 685 and 380 into my account but that was deducted from my balance also so was not the original 1000 that was missing. I emailed the other day to ask whats going on and i since been told that the rest of the money in my account is won on free spins so will be wiped. And that i got payed 2309aud so far which is not true. I am very unhappy with how my account has been handled. I just want all the money im owed