Complaint #50 CrazyWinners Casino

Delayed €250 withdrawal

By Fredrik J.

8 years ago

Withdrawal on Crazywinners. I withdrawed 500euro and it has been soon 6-7 working days i belive. My manager stop answering me, when i talk to the support they just saying ”be patient” the money will arrive soon we promisse. Sure i can take that, but i am still worried. My stomach says this is a scam, dont know Why but yee. I only see negative reputations about the casino site!

What can or shall i do?
I even called my bank and explained this, they did take me serious and searched everywere if there was a transaction to be recived or sent to my bank but nothing!
So i am starting to think this is not gonna be paid. I eve deposited 200 euro and got their 200 or 250% deposit bonus and wagered exactly by their rules and terms!

Really need that money so what shall i do now?!

Disputed Casino CrazyWinners Casino

Reason Delayed payment

Amount €500

Discussion

Heypapii

• Sweden

8 years ago

I dont know how many complainments i need to do about this casino.
My manager told me this ” delete all your complainments on askgamblers or i shall do my best to forfeit your withdrawal and try to take this back. What casino does this? Haha..
I can only say one thing, people dont deposit at this casino. Not even if you get 400% bonus so its kinda useless when you dont get payments.

I have been waiting over a month for my withdrawal, today i asked to the support and they blocked me so i could not write to them anymore. I also leaved several messages to my so called ”manager” and he is not answering me. When i ask the support they say talk to your manager. Its not that easy when he never answers and he refuses to answer on this aswell!

People, be aware of this casino. I would not deposit if i Were you!
Will never deposit anymore on this casino, useless support and useless manager contacts! And my manager threats me with that he gonna decline my withdrawal wich already been sent, ridicilous!!

AskGamblers

• Support Team

8 years ago

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one last try and help both parties involved into the dispute reaching to a satisfactory resolution.

Heypapii

• Sweden

8 years ago

I dont think we are getting anywere with this to be true. My manager contacted me yesterday on email after over 1 week waiting. He told me to remove my complainment here on askgamblers or he should try to decline my withdrawal since its already been sent he said. But it is like over 2 weeks it should have been send and i still havent got any money!
He also said i was unreasonable etc, i dont think so. Hopefully the money arrives, or yea he should try to cancel my withdrawal he said also. Can he do that? It is my money, right?!

AskGamblers

• Support Team

8 years ago

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

CrazyWinners Casino Complaint Stats

Resolved 23 / 32

Avg. Amount $560

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

CrazyWinners Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 21 out of 30 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

CrazyWinners Casino Complaints

See all complaints for this casino

Delayed verification process and payment

I sent a request for withdrawal of 2500.00 recently the agent's then told me I was only eligible for 250.00 of that because I only deposited 25.00... I then had to provide identification photos and a form sent all through as well as over 5 emails attaching 2 different proof of address letters. The casino then emailed me 2 days later saying all proof of identity attachments were accepted cool I thought!! Then I logged into my account and another agent said my bank statement was not accepted or received try again I've now sent over 7 emails regarding this. Also the email address [email protected] does not work and I had to send all the emails to [email protected] have yet to receive a reply yet I'm getting quite pissed about this as I've already been let down by them by saying I'm not entitled to the full 2500.00 I initially won now my verification and payment is now delayed please help me if you can. I'd like this resolved I won't be using this casino ever again as I've never experienced such a process and delay ever online.

Unresolved

$250

Non Payment of winnings

I have Been waiting for a withdrawal of $400aud for two months now. I have emailed numerous Times but have no return emails. I was requested to prove my status, which was approved. I was told I would receive payment through bank transfer within 48hrs. But have heard nothing. Two months down, nothing. The only contact is through online agents, but they say the same thing all the time. They have emailed my account manager on at least 10 occasions, but nothing. I’m exhausted, please help

Unresolved

$400

Still didn't pay small withdrawal after weeks of waiting

Hi i put 125 euros on withdrawal on 20 of august and my documents was approved before that, i see that the time frame to get money is up to 18 days and these days are gone, i was trying to contact online support and they dont know what is the issue and always saying that will contact to account manager that didn't answers to my emails, i dont know what to do

Unresolved

€125

Haven't received payment month after account verification

I originally requested a withdrawl on 26th feb 2018. My account was finnally verifyed i was notified via email on the 8th of march 2018, with the following attachments sent via email as identification. Passport, bank card (front and back) , bank card authorization form and proof of ballance from my bank with the same bank account uses in all my deposits. On the 25th of march i asked for a update on the progretion of the transfer as i had not received it yet to be asked on the 26th for my bank details so they could transfer me the funds. I provided them the details as asked and advised them that i had sent them through multiple times by this point. I then again asked on the 28th again the progression of my withdrawal to which i recived an email "your account has been sent to the finance team and will be transfered as soon as possible" I emailed them back " why was this request not then sent off to the finance department hence starting the,( verification/transfer) waiting period? If u were waiting for a verified bank acc number ect. Matching the bank acc. Used in my deposits through crazywinners, which were also previously supplied, Why was i not informed until my request of an up date around 20 days later I never recived any confirmation or any reply to this day nor the funds. it is now the 12th of April 2018 Can you please help

Unresolved

$500

Still waiting on $1,000 withdrawal from last year!

I requested a withdrawal of $500 on the 28/12/17 and $500 on the 6/01/18 it has almost been 4 months and I still have not received my withdrawal, I was sent an email saying it had been approved and I would receive the funds with in 10 working days on the 9/3/18 still nothing. I was then told by the account manager on the 26/03/18 that the finance sent the funds and they were currently in the banks compliance dept, But he could not give me an exact time frame on when I would receive them. It's now the 4/4/18 and im still getting the run around!

Unresolved

$1,000

Payment delayed for over seven weeks

Im a member of a few casinos and appreciate the fine print, authorization etc which I have adhered to. I claimed a win on 3rd February and when I contacted the casino on 9th for an update they advised I hadn’t completed forms. I completed on the 13th and received confirmation on the 22nd. On the 26th February I received an email saying withdrawal was approved and to wait 10 days. Ten days passed and no funds. I’ve sent 6 emails, 3 transcripted chats and been told 3 different emails to contact. I have not even had a courtesy email attempting to resolve. The only withdrawal method available was NETELLER which I have not before had an issue with. My belief is that seven weeks is far too long. Unprofessional, misleading and frustrating. These guys are the worst online enterprise I have ever encountered.