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Cosmik Casino - Withdrawal denied with absurd reason

RESOLVED
Complaint Info
Disputed casino Cosmik Casino
Reason Declined payment
Amount € 500
Stonner144 United Kingdom Message
Posted on October 22, 2014

Having read other complaints it looks as though I have become another victim of this casino. I have deposited well over £500 over the last few weeks and then having finally had a winning streak I have tried to withdraw 500 euro. They have declined me on the basis of a technicality in the T&C's regarding not being able to bet more than 30% of deposit! This is unheard of in the industry and I suspect would not stand up the the Unfair Terms and Conditions Act (I am willing to test this). If I have breached a technicality surely they should tell me at the time and not let me continue to deposit knowing that I could not get a penny back out because of this technicality.

Posted on October 14, 2014

Dear Stonner144,
If you are aware that you breached the T&C we don't find a good reason to post this complaint.
T&C are based on legal requirements from our License and you agreed to them when signing up to our casino.

Best
CosmikCasino Support Team

Stonner144 United Kingdom Message
Posted on October 15, 2014

Please take heed and do not use this company (search Google to find out more). They ignored a self-exclusion request and then refused to pay out on a technicality buried deep in the T&C's. They refused me my £500 based on a £1.50 breach of hidden rules. Not happy but having read other google reports about how this site treats its customers I realise that i am just another victim in a long line (and guess what - they are not replying to my e-mails)! Brilliant!!! Companies like this will get their cummupance, and I look forward to hearing about it!

Posted on October 19, 2014

Dear Stonner144,

We apologize for the delay but we are in between holidays here.
No hidden terms and conditions or whatsoever.
We will forward your games history to AskGamblers in order to dismiss this issue.

Best,
CosmikCasino Support Team

Posted on October 20, 2014

Players' game history was sent to AskGamblers for evaluation.

Looking forward to this issue dismissal as soon as possible.

Best,
CosmikCasino Support Team

AskGamblers
Posted on October 22, 2014

After examining evidence that casino provide, player did breach T&C of the casino. We recommend to the player to read carefully Terms and Conditions before he start to play in any casino.

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