I have been playing with Cosmik Casino for a few months now and up to this point it had been a very good experience.
Each of the withdrawals I have made (besides my very first one) had been processed within 48 hours.
However, I made a withdrawal last Monday (19th January) and it has still not been processed.
Yesterday (25th January) I tried a smaller withdrawal to see if this might speed up the process as I do really need the money asap. Unfortunately, this has made no difference whatsoever.
With the cash remaining in my account I managed to win some more money so decided to cancel the withdrawal and make a new withdrawal for the total amount owed.
I keep chasing my account manager to see what is happening but he keeps telling that Accounts are keeping him in the dark and will not tell him what is going on.
I am getting really desperate now because it is a lot of money that I am owed.
I just cannot understand the issue with this withdrawal when I have previously have no issues with Cosmik Casino. I am also in the dark as to why I can't speak to anyone else at Cosmik apart from my account manager who clearly can't help me on this issue.