I deposited £20 into my account (then converted to Euros) and it appears I received a 50% bonus which was not applied for, required or used. Within my first few transactions on the slots, I had a few winners and subsequently increased my wager amount - never exceeding my deposit amount and not needing the 'bonus' to make the winnings possible. I then opted to withdraw in excess of €500 and at which point, the €13 bonus was removed from the total. I later receive an e-mail stating my winnings were cancelled and my withdrawal declined due to 'Irregular Play' with what appears to be a standard automated response saying I have wagered more than 30% of my deposit amount (deposit being €24 and maximum wager was €10 in one slots transaction). No explanation was received as to accusing me of 'Irregular Play' and so far no response to my formal complaint logged earlier today. My wagers were fair and accepted by the casino, so why cancel my winnings?
It appears the 'bonus' element is not an issue, more to the fact is that I have bet more than 30% of my deposit amount, which was accepted by the casino when wagering this amount. It appears it wouldn't have been a problem if I had lost!
Nevertheless, the wager was honest, fair and accepted, yet the casino now refuse to pay my winnings.