I joined the casino on the 26th July 2014, I quickly won £100 and I decided it was best for me to withdraw the money and self exclude myself for while so that I didn't cancel the withdrawal and end-up losing it all.
On the 27th July I received an ID request email which I responded to supplying all the relevant ID.
Today 29th July I decided to email their support team for an update on my withdrawal below is their response.
'Your document was successfully received and forwarded to the relevant department.
However, we would like to remind you that there is a self-exclusion on your account until August 2nd. thus, the withdrawal cannot be processed till that time.'
This to me seams crazy, they cannot process my withdrawal whilst the self-exclusion is in place? luckily I only excluded for a week but what would of happened had I been permanently excluded?
I contacted Anna on the live chat but she couldn't be of any further assistance, she just re-iterated that these where the casinos terms and conditions.
I'd like to know why they cannot process withdrawals for self-excluded customers?
Red Ping Win Casino