Ag Awards

Slot Madness Casino - Withdrawal approved, but payment delayed

Complaint Info
Disputed casino Slot Madness Casino
Reason Delayed payment
Amount $ 100
Posted on January 20, 2017

Hi there, I need help, please. I won on Slotmadness and made a withdrawal on the 13Dec2016. I immediately sent my verification docs with their form and to the email address on the verification form (see pic attached). I go onto chat about 3 days later becausethe money is still showing in my balance available to play with. The lady on chat Maya tells me that is the incorrect email address and she gives me another email address. I the resend the docs, I wait again and still no movement. The about 10 days later it goes int pending withdrawals, and I go onto chat again and I am told they take 7 to 10 days to verify docs and another 7 to 10 to approve payment. Then I see on the 24Dec2016 it is approved for Neteller withdrawal, but that it where it is sitting till today, and I have been asked to re email my docs every time I go onto chat another doc is missing! Bearing in mind it was all sent over and over again to various emails even the day manager and the night manager got emails as per the chat [email protected], documeĀ­ntsĀ­@slĀ­otmĀ­adnĀ­essĀ­maiĀ­, payoutĀ­[email protected]Ā­lotĀ­madĀ­nesĀ­, [email protected]Ā­lotĀ­madĀ­nesĀ­, etc. I am now extremely annoyed. I get an email evnetually on Sunday saying my ID doc is missing, I resend it by replying to email, only to see it keeps returning. Then I send it again to support, help, and manager. Yesterday I enquired again on chat, they tell me my I D doc is still missing. Please help, I don't think they want to honor this payment.

Posted on January 20, 2017

Dear @Naturaljophiel,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on January 24, 2017

I went on chat again today and spoke to Cooper, who told me that my ID Is not good enough, S.African ID's can't be verified. Now they need a copy of my passport. I think they were hoping I would not have a passport? This website Slotmadness is very troublesome, I must say. Cooper then transferred me to Mason Grey (because he is S.African) as if he can explain to me in a different language, even though, English is a official language here. I have sent it to email provided, so I suppose they going to keep me waiting another 7 weeks till another excuse comes up

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