Hi there, I need help, please. I won on Slotmadness and made a withdrawal on the 13Dec2016. I immediately sent my verification docs with their form and to the email address on the verification form (see pic attached). I go onto chat about 3 days later becausethe money is still showing in my balance available to play with. The lady on chat Maya tells me that is the incorrect email address and she gives me another email address. I the resend the docs, I wait again and still no movement. The about 10 days later it goes int pending withdrawals, and I go onto chat again and I am told they take 7 to 10 days to verify docs and another 7 to 10 to approve payment. Then I see on the 24Dec2016 it is approved for Neteller withdrawal, but that it where it is sitting till today, and I have been asked to re email my docs every time I go onto chat another doc is missing! Bearing in mind it was all sent over and over again to various emails even the day manager and the night manager got emails as per the chat [email protected] slotmadnessmail.com, firstname.lastname@example.org, payout[email protected]lotmadness.com, [email protected]lotmadness.com, etc. I am now extremely annoyed. I get an email evnetually on Sunday saying my ID doc is missing, I resend it by replying to email, only to see it keeps returning. Then I send it again to support, help, and manager. Yesterday I enquired again on chat, they tell me my I D doc is still missing. Please help, I don't think they want to honor this payment.
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