I used a welcome bonus and won £1,000 which I tried to withdraw. Before withdrawing I called the casino helpline to ensure I had complied with the wagering requirements and T&C's which I was told I had. I then withdrew the £1,000.
I was contacted by email and asked for copies of my debit card, drivers licence and bank statement which I supplied.
I then received a confirmation email soon after stating "We would like to confirm that we have received your documents. They have been sent to the relevant department and saved on your file.
If you have any pending withdrawals, these will now be processed in the normal casino processing times. Thank you for your cooperation."
A couple of days later I received an email saying that I had breached the T&C's (news to me) and that not only would I not receive the withdraw but they were taking back all of the money the £1,000 I tried to withdraw. I contacted them after and they said that some of my bets were "minimal Risk" even though I did ask if I was ok to withdraw. I also pointed out that I had placed bets on slots which were not subject to minimal risk and the bets on the slots far exceeded the wagering requirements.
They refuse to discuss this any further.
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