Complaint #49 Slot Madness Casino

Withdraw approval becoming very slow over 2 months

By Cindy K.

12 years ago

My previous approval date was 8-15 for 2 withdrawls made on 6-23 and 6-24 for a total amount of $1100. Haven't gotten this check yet, but during this next week???? The next ones that haven't been approved yet, is what is beginning to bother me. I have gotten withdraw checks as often as once a week in the past. Now it is down to once a month or longer and it is because of the approvals of the withdraw being delayed. I have gotten checks on 5-16, 6-2, 6-5, 6-16,6 -19,6-27, and 7-8 all in 2014, and all being about 4 weeks after the actual withdraw. I'm fine with this, but when they quit giving me bonuses or customer appreciation chips is the same time that withdraws began being untimely. I have always loved slot madness, but if I do any good the treatment by the casino completely changes.

Disputed Casino Slot Madness Casino

Reason Delayed payment

Discussion

Slot Madness Casino

• Representative

12 years ago

Hi madspnner,

I'm sorry for the issues you were having, however, what you were experiencing was across all RTG casinos, not just ours. Wednesday, all RTG casinos were down due to technical issues.

Also, to let you know, your last withdrawals will all be approved this week.

I hope this clears things up,

Tawni

madspnner

• Missouri • 1 reviews

12 years ago

Tawni,
I got a check on 9-6 for $1100.00 and that covers the withdraws on 6-23 and6-24 in the amounts of 350 and750. Today I received a check for $ 2915.09. I'm not sure which withdraws that covers. I had two more approved withdraw s that I had not gotten a check for approval date 8-29 for both in the amount of 500 and 700. I also had approved withdraws of 500, 700, 500, 500, 500 all approved on 9-1. If you could check on this for me I appreciate it.

Slot Madness Casino

• Representative

12 years ago

Dear Madspnner,

I will check into the issues you are having getting into the casinos and the date for the next check and get back to you.

All the best,

Tawni

madspnner

• Missouri • 1 reviews

12 years ago

Thank you for all your effort in handling this matter. I did get a check today for 2355.01, which matches the withdraw on 6-29 for 2500.00 less the bonus. Lets see though, not to complain, but that withdraw was approved on the 29th of August (2 months after the withdraw request was made) and as of the 2nd of September I have a check and that includes a holiday. So much ado about all of these time frames and processing. I'm sorry but really I believe that most of us having issues with this stuff, just want honest answers, and it appears to me that that is not what we are getting. The 29th was Friday , then a 3 day weekend,(no working days in there) and Tuesday Sept 2nd I have a check. How did that happen???? There are other withdraws that were approved before then that I still haven't gotten checks for, but it appears that there is not really a system or what???? I just don't understand. Quite frankly I'm afraid to deposit money because I don't know if this is a sign that you might close your doors or what.
I would like to thank you for your help with this matter and I also would like you to know that I have always found your customer service department to be respectful and friendly. I really have enjoyed playing at your casinos, but I am concerned about playing much in the future.
All kinds of little things keep happening now like all day today(Wed) I could not get into any of the casinos that Slot Madness is affiliated with. This has never happened before. I'd log in and it would start to go to the next screen then nothing. I'm not sure what is going on??
Please keep me posted with the next date for a check, OK?
Thank you.

Slot Madness Casino Complaint Stats

Resolved 187 / 200

Avg. Amount $2,846

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Slot Madness Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 181 out of 190 complaints in this category have been resolved.

This operator's average complaint duration is 15 days, while the average duration across all operators is 8 days.

Slot Madness Casino Complaints

See all complaints for this casino

Voided wins and account revoked

This is to inform you that I have been a verified member on the casino since 2023 and have even received a withdrawal before.

On 25/8/2025, I deposited $43 and won $600 in total. I then went to live chat, and Ronald advised me that I should choose CoinDraw in which I did.

Immediately, my withdrawal was denied. I received an email i need to change my withdrawal method, which I did, but all withdrawal methods were blocked instead.

I went back onto live chat, and Ronald advised that the account has now been revoked.

I also never received any email from the casino confirming any reason for this. I also sent the casino emails, but there was no reply. I can't access the casino as my account is now blocked.

I chatted on live chat as a visitor, and at least 3 agents immediately closed the chat after telling me my account was revoked and the decision is final.

The casino is unprofessional, as there was not even an email confirming any action from them.

The casino has sent me back-to-back deposit bonus promotions that prompted me to deposit, but after winning $600 now my account has been revoked without reason, which is not fair.

I will attach all screenshots below

Thanks

Resolved

Casino is not paying my withdrawal

It is over their ridiculous time frame to payout.

It has been over a month since I began the process.

Finally, they were to send the bitcoin to my wallet, and didn't know it's been escalated, nobody gives u any answers whatsoever.

I feel like I am being scammed and never getting my money back. It should not take this long

Resolved

$204

Continuous verification issues

I have now sent this casino 2 to 3 different bank account information with them continuing to ask for more information. I went and opened a bank account with one of their approved banks and now they are asking me to send a different bank statement however, I have only had the bank account for 30 days. Their requirements were that the account must be open for at least 30 days. There must be a positive balance, and there must be activity. The document must also be in PDF format in which I submitted it. I asked the chat agent to advise me as to why they are needing another bank statement, but he Kept advising me to just send another one with no explanation. At this point I feel like they are stealing peoples account information after asking for alllllll of this information just to decline withdrawals. I won $704.50 but am being told over and over again to send something else.

Resolved

$705

Account verification for withdrawal delayed

I originally sent in my documents on January 31st 2025 for my account verification and approval and I have since then sent them probably 6 or seven times and my account was approved and showing on my account and It doesn't say I'm missing any documents on my profile and every time I go to want to cash out they tell me that I'm still missing documents and I re-upload them and they never get back to me as far as approval. But I have asked for a withdrawal now since in the past I've won but due to the delay of this and the issue I never actually cashed out. So now that I have gotten tired of waiting I am trying to cashed out, and once again I'm still with the dilemma of missing items so I once again scanned my birth cert and copy of my passport. I got in touch with them and they told me it would be 24 to 48 hours to get it looked at like always, but since January 31st I think it's been above and beyond that time frame. I would love to actually be able to cash out. I play very often almost everyday with them and feel like I'm not getting any responses to this ongoing issue I have submitted my request to cash out and I once again uploaded my documents. And just a side note on my profile it does not say I'm missing any documents. It says approved so I don't understand Please I need help. Somebody in should help me with this issue and get a resolution and finally get my winnings. Thank you

Resolved

$3,126

9 withdrawal requests pending since August

I am submitting this complaint in regard to 9 pending withdrawal requests that total approximately $20,000. This large sum of money has caused me a great deal of concern. Here are the exact amounts and dates as shown in the cashier:

Request ID: #2771382

Date: 8/21/2024 11:39:58 AM

Method: Bitcoin

Amount: $2,500.00

Request ID: #2771386

Date: 8/21/2024 11:42:34 AM

Method: Bitcoin

Amount: $2,500.00

Request ID: #2771387

Date: 8/21/2024 11:43:03 AM

Method: Bitcoin

Amount: $1,801.70

Request ID: #2771660

Date: 8/21/2024 4:34:36 PM

Method: Bitcoin

Amount: $2,500.00

Request ID: #2771665

Date: 8/21/2024 4:36:40 PM

Method: Bitcoin

Amount: $1,883.00

Request ID: #2779273

Date: 8/25/2024 10:31:15 PM

Method: Bitcoin

Amount: $2,500.00

Request ID: #2779275

Date: 8/25/2024 10:31:58 PM

Method: Bitcoin

Amount: $2,500.00

Request ID: #2779277

Date: 8/25/2024 10:33:36 PM

Method: Bitcoin

Amount: $2,500.00

Request ID: #2779281

Date: 8/25/2024 10:35:24 PM

Method: Bitcoin

Amount: $2,500.0

I have followed up with live chat several times regarding these withdrawals and unfortunately, there has been no movement whatsoever. Please contact me if there is any further information needed from my end. Thank you.

Resolved

$20,000

Delayed December payment

I won $1200 on the 10th of December and cashed out that same day. There are no bonuses attached to this withdraw. It has been processing this whole time and about 4 days ago, Miles one of the CS people told me it would be approved by morning and all the other CS people just keep telling me it has been escalated but they have no other information ! I contact them at least once a day and I am always nice but this runaround is getting old. They had told me my November statement was not approved and when I asked why they said not enough activity on the account and so I sent in 8 more statements showing more than enough activity and thats when Miles said it would be approved by morning. It just takes time he said !

Resolved

$1,200

Withdrawal issues October 2024

Making a withdrawal from this casino is a ridiculous amount of effort. I uploaded all of my verification documents. I was then told it would take 7 to 10 days to process my withdrawal. I reached out after 8 days, and they said they had issues making a wire transfer to my bank. I can receive international wire transfers, and I provided the information my bank gave me. They will not process it. I am still waiting to figure out how to get my money. If they only pay out Canadians in Bitcoin, they should only accept deposits in Bitcoin. Attached is the email chain with my bank details redacted.

< email threads removed, contained personal and sensitive information >

Resolved

$110

Trouble with withdrawal

Hi, I have a problem with receiving my winnings. I requested a withdrawal through Coindraw to my Bitcoin.com wallet for a total of $1950. I have screenshots and you got it on email, you sent me two transfers, one for $1937 and another for $13. Only the $13 transaction appears in my wallet. Where is my $1937? Please send them to my account immediately.

Resolved

No payout of 1300

Hi there

I submitted a withdraw for 1300.00 at slot madness casino on 12/20/23. After getting the usual 1 month run around you get at most casinos when trying to withdraw I went back into my account right now and the whole entire withdraw request is gone like it never existed. When I withdrew from another one of their casinos it did not happen like that i could always see the withdraw request. Can you please check to see what is going on with them. I have photo verification if needed

Unresolved

$1,300

Refusing to pay a withdrawal

I have been waiting for my refund for a very long time almost going over 2 months and they keep giving me the same run around.

I have to cancel my withdrawal because I can only do Bitcoin I have to cancel my withdrawal cuz I can only do wire transfer.

I have to cancel my withdrawal because just because they are keep refusing even though I have submitted all information correctly and I have screenshots of all of the conversations as well as the winnings.

Resolved

$2,500