Hi, I had signed up at the Winward casino in the early on Nov, 2012. And had request total cash out of $3601 in end of around end of Jan. I was told to provide all the documents as request (example of bill and ID) after I had receive an e-mail from them saying they had receive it,they had told me that their cash out payment method is only Eco Card so after what they had told me I had sign up a Eco card account just for the cash out purpose. After everything was set I had request a payment I was receive an e-mail of payment declined so I had message the live chat as they had told me that I must use what I use for deposit as my withdrawal payment method, after I had deposit a total of $50 again using my Eco card account so I could cash out with the Eco card method. I had received 2 payments from them in total $1000 in total right now since they only allow $500 each month as they say. And now I still have a total of $2651 is still left in my account but I don’t know why when I login to my account it say my account was block , I had talk to the live chat the response is they are still investigate but it been a long time they still haven’t reply my e-mail of anything. It seems they are making some excuse for not paying me. Since when I request a cash out before there is always issue and excuse to decline my pay out. Could you help me out please !
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