Ag Awards

Winward Casino - So much excuses and not paying

Complaint Info
Disputed casino Winward Casino
Reason Casino terms violation
Posted on May 16, 2014

Hi, I had signed up at the Winward casino in the early on Nov, 2012. And had request total cash out of $3601 in end of around end of Jan. I was told to provide all the documents as request (example of bill and ID) after I had receive an e-mail from them saying they had receive it,they had told me that their cash out payment method is only Eco Card so after what they had told me I had sign up a Eco card account just for the cash out purpose. After everything was set I had request a payment I was receive an e-mail of payment declined so I had message the live chat as they had told me that I must use what I use for deposit as my withdrawal payment method, after I had deposit a total of $50 again using my Eco card account so I could cash out with the Eco card method. I had received 2 payments from them in total $1000 in total right now since they only allow $500 each month as they say. And now I still have a total of $2651 is still left in my account but I don’t know why when I login to my account it say my account was block , I had talk to the live chat the response is they are still investigate but it been a long time they still haven’t reply my e-mail of anything. It seems they are making some excuse for not paying me. Since when I request a cash out before there is always issue and excuse to decline my pay out. Could you help me out please !

Posted on March 27, 2012

Dear AskGamblers,

Thank you for the notice about this complaint,

We regret to inform that this account is fraudulent, Ecocard as well flagged it as such.

We have already sent $1,000 as a payout to this fraudulent player. Needless to say, that a deposit of $275 made by this account will never be seen either. Thus, the total damage is already at $1,275.

Therefore, the account is permanently disabled, there will be no further payouts or deposits option for this player.

Furthermore, this player will not be able to open any additional account on our entire network.


Winward Casino

Posted on March 28, 2012

Hi in regard of what they response i have to say to say it more clear that the total of $275 is separate in 3 different time of deposit

1st time deposit is $225 by moneybooker

2st time deposit is $25 by eco card

3rd time deposit is $25 by eco card

$225+$25+$25= $275 in total

I do have all the transaction history by moneybooker and Eco card saying all the deposit was went through, so i don't understand why the say that the deposit made by my account is never been seen .

Day One of Cash Out:

The 1st time after i deposit the $225 and made a cash out t,he casino support told me i must withdrawal by Eco card , cause that is the only withdrawal method available . So i end up sign up an Eco card account

Day Two of Cash Out:

After sign up an Eco card account i had resubmit a cash out again, this time the support told me even i have an Eco card account i cant withdrawal since i had not use my Eco card account for deposit at there casino before ,so they were unable to withdrawal my fund by Eco card . I end up making my second deposit in the casino of $25 by Eco card account

Day Three Of Cash Out:

After making the $25 deposit by Eco card on Day 2 cash out, i try to resubmit a cash out , i receive an e-mail of payment declined, this time i contact support again ,i had told them i had done everything they want what is the issue this time, they support told me that minimum of total deposit is $50 since last time when i made a deposit by Eco card i had just deposit$25 in the account , so he told me that i made an other $25 deposit .

* after all those annoying and confuse step i had , i had end up receive $1000 from them by Eco card but i still have $2426 still waiting .

I think this casino is making non stop excuse saying all the above because they don't want to pay my winning ,since i do have all the proof and transaction from Moneybooker and Eco card , i don't understand what they mean by saying they had never receive my deposit of $275 made by this account will never be seen either??

Posted on March 28, 2012

Dear AskGamblers,

This is a fraudulent player.

Account is permanently disabled and there will be no further payouts or deposits by this account.

We do not wish to discuss any fraud prevention evidence or uncollected/fraud deposit on this account in order to avoid other fraudulent players from repeating or learning this behavior.

We kindly request from you to close this issue, and furthermore you may warn other operators about the same pattern of this player.


Winward Casino

Posted on April 1, 2012

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Winward Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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