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BETAT Casino - Account blocked and withdraw cancelled

Complaint Info
Disputed casino BETAT Casino
Reason Declined payment
Amount € 87
Posted on July 24, 2014

10.07.2014 I finished welcome bonus and ask for withdraw,than i receive email with confirmation of my withdrw 87€..but next day 11.07 I cannot enter in my account,when I try to ask in chat what happened they CANNOT EXPLAIN A REASON.also they sent email :
Dear Andriy,

Kindly be informed that your account has recently been put under investigation where your game play amongst other things was being checked. It is during this investigation that a connection has been drawn and proof has been acquired that shows clear signs fraud.

Due to this fraudulent activity, we are required to terminate any direct line of communication with you and open anti-fraud case internally against you.

It is also our legal obligation to forfeit any winnings from your account. Furthermore access to your BETAT account has been disallowed.

No further correspondence on this matter will be entered into directly with yourself, due to the fraudulent nature of your activity. However, we welcome you to raise this case with Lotteries and Gaming Authority of Malta as we will present our findings to the Authority following this correspondence.

Kind regards,
BETAT Casino Support Team

I dont understand this politic,This casino I find here in askgamblers,and one of my friend is playing there and withdraw allready(in a few hours)

Please check this case,Its first time that I have something like this.How it is possible to play only slots.


Best Regards

Andriy Ferents


Posted on July 15, 2014

Hi andriy.ferents .
The casino has made a determination in this matter and requests permission to disclose our findings to the mediators of AskGamblers.
The BETAT Casino Team

Posted on July 16, 2014

Yes you have my permission to send any necessary documents to Askgamblers.

Posted on July 22, 2014

We got from a casino proof that this player breaches a 5.9 of Terms and Conditions. We considering this complaint resolved.

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