Complaint #8
BonanzaGame Casino
Winnings declined and account closed due to unjustified accusation
9 years ago
Dear Askgamblers, Dear BonanzaGame Casino!
Hello all, recently I maded account to BonanzaGame and before that, I asked If it's safe to play here, so they checked If I have another account here.
Response was, Yes! you can play here safely, no multiple accounts here. Unfortunately I didn't get any screenshots about this conversation only one proof I played with bonus money here. Well I received first deposit bonus, managed to win over 6k and complete the wager, even I didn't use bonus money I wagered it, because real money is first then bonus money I been told on the chat. Finally I withdrawed and I was thrilled and happy. Then I send my documents here, all kind of documents they need. Well I waited almost week and finally get a response like this:
Dear joonas134@hotma!
The administration of the site Bonanza Game has blocked your account due to mishandling the rules of our casino.
According the rules, if the player has more than one account, this will result in the account being blocked.
The last deposit €150 07.09.2017 (+ UTC) will be refunded, minus the commission 20% on expenses.
You can read the rules at:
http://7bonanzagame.com/support/terms.html
This decision is final and not subject to reconsideration.
Sincerely,
Bonanza Game.
This is outragerous and unfair attempt from the Security Service, I followed all the rules and played fairly and won fairly, they don't even show me any proof that I have another account there and I can guarantee 100% there is not! Why would I lie and do such a stupid thing to make multiple accounts then play here, that's why I checked and confirmed that there is only one account only.
I need help! Can I get my winnings back, this is just cruel. I'm shocked this is first time ever, I got this response from this casino. Every other casino, have been payed me fairly and with trustworthy service as it should been every other casino.
What I do now? I will not be let this fly, without any good proofs or good explanation why they did this!
Sorry my bad english, I'm finnish player so that's why it has errors.
Hello all, recently I maded account to BonanzaGame and before that, I asked If it's safe to play here, so they checked If I have another account here.
Response was, Yes! you can play here safely, no multiple accounts here. Unfortunately I didn't get any screenshots about this conversation only one proof I played with bonus money here. Well I received first deposit bonus, managed to win over 6k and complete the wager, even I didn't use bonus money I wagered it, because real money is first then bonus money I been told on the chat. Finally I withdrawed and I was thrilled and happy. Then I send my documents here, all kind of documents they need. Well I waited almost week and finally get a response like this:
Dear joonas134@hotma!
The administration of the site Bonanza Game has blocked your account due to mishandling the rules of our casino.
According the rules, if the player has more than one account, this will result in the account being blocked.
The last deposit €150 07.09.2017 (+ UTC) will be refunded, minus the commission 20% on expenses.
You can read the rules at:
http://7bonanzagame.com/support/terms.html
This decision is final and not subject to reconsideration.
Sincerely,
Bonanza Game.
This is outragerous and unfair attempt from the Security Service, I followed all the rules and played fairly and won fairly, they don't even show me any proof that I have another account there and I can guarantee 100% there is not! Why would I lie and do such a stupid thing to make multiple accounts then play here, that's why I checked and confirmed that there is only one account only.
I need help! Can I get my winnings back, this is just cruel. I'm shocked this is first time ever, I got this response from this casino. Every other casino, have been payed me fairly and with trustworthy service as it should been every other casino.
What I do now? I will not be let this fly, without any good proofs or good explanation why they did this!
Sorry my bad english, I'm finnish player so that's why it has errors.
Yes, they still don't have enough evidence to proof that I broke the rules.
Well I have one screenshot, where they broke the rules, when I won big! I still got to wager, even if you won real money with first:
Bonus money never activated, which is odd and smells fraud.
Here's the proof:
Well I have one screenshot, where they broke the rules, when I won big! I still got to wager, even if you won real money with first:
Bonus money never activated, which is odd and smells fraud.
Here's the proof:
BonanzaGame Casino Complaint Stats
Resolved
18 / 25
Avg. Amount
$1,481
Avg. Complaint Duration
17 days
Avg. Response Time
3 days
BonanzaGame Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 12 out of 18 complaints in this category have been resolved.
This operator's average complaint duration is 17 days, while the average duration across all operators is 8 days.
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