Winner Casino will not pay me out

posted on December 28, 2012.

I opened an account with winner casino had been depositing and withdrawing for some time all of a sudden when I want my 435.00 aud they won't give it to me they say i have to suddenly produce id when i have been operating this account for months using the same to debit cards for deposits and payments all of a sudden the rules have changed they need id so i can have my winnings like it not mine or something I tried to talk to them on chat but they just run around in circles won't give me a straight answer and wont pay out

just keep saying need id so I sent it then they say oh we have to check it and make sure its you hello whats all this how can they make sure its me without meeting me what rubbish they just don't want to pay why accept all my deposits without id then refuse to payout just because i am winning I as for them to ring me but they wouldnt even do that can you please make them pay me I use the name sugar2254 and name saffron 

posted on January 14, 2013.

Dear Suzanne,

We would like to give you more details about the withdrawal process in our Casino. Each withdrawal request undergoes a regular verification which might take up to five days. During that period we might also ask for certain documents as part of our security checks. At Winner Casino we are dedicated to provide the highest level of safety of all personal and financial information so we can assure you that the entire process is in the best interest of the our customers. You will be promptly updated about the status of every withdrawal request and about any other documents we might need in the future.

We have reviewed your account again and we see that the withdrawals you were referring to have been already approved and processed according to you aforementioned time frames. We also see that you had good time in our Casino and you have managed to win some more. We hope you can keep your winning streak going and that you will have great time with us in the future.

Let us know if you need any further assistance - we will be more than happy to help.


Winner Casino

posted on January 16, 2013.

I am still waiting for pay out they have sent me another email asking for documents which I have sent 4 copies of and still refuse to pay out my money so do not wan the case closed until I get my money

posted on May 21, 2013.

Apologies from Winner Casino for not replying to this before! Is it solved meanwhile? Please update us!

posted on June 22, 2013.

 Is this issue resolved?