Some days ago, I have accepted a promotion "610% unlimited" of the casino, (the agents that offer this promotion were Jhon and James): bonus of 610% no max cashout with cashback of 390, pt of the cashback x30 and max cashout of the cashback x3. The deposit was of 90 euros. I already used promotions like this in the past, without problems and generally I have received the cashback promised. This time, the casino did not respect your words, and tried to give me a very little cashback.The online assistance answered to me in this way:
fcolonna: can i have the cashback?
Tammy: Please give a moment
Tammy: Sorry right now we can credit 100 euro for your account
fcolonna: but i have a bigger cashback
fcolonna: of 390
Tammy: You will get this 390 in parts
Tammy: Due to some technical issue
fcolonna: what does it means "in parts"?
Tammy: Means 100,100,100
Tammy: I have credit the 100 euro right now
fcolonna: sorry but I prefer to wait and receive all the amount
Tammy: So,please check your balance
fcolonna: also because I'm seeing a very high pt
Tammy: No need to worry
Tammy: Start playing now
fcolonna: Yes, I am worried
fcolonna: I prefer to receive all the amount Tomorrow with the usual pt and max cashout
Tammy: No need to worry
Tammy: Just play with the 100 euro now
fcolonna: is it a gift?
Tammy: This is a cashback
fcolonna: in this case it is not the cashout you promised to me
fcolonna: if you can't to give me now the complete cashback, I'll wait
Tammy: Yes i am telling you that
Tammy: Not an issue
fcolonna: the cashback combined is 390 with ptx30 and max cashout x3
fcolonna: it is very different from 100 euros with pt x60 e max cashout x1.5!
Tammy: Sir i have told you that please start playing with this money
Tammy: Till the issue will resolve
fcolonna: but i can wait for the solution of the technical problem
fcolonna: i can come back tomorrow
Obviously, it did not exist any "technical issue". After three days insisting and many conversation on chat, I understood that the agents promised to me a cashback that was not available!
Obviously, receiving the cashback in three or four parts of 100, with a big pt x60 and a max cashout ridiculous of 1.5, it is very different than playing with 390 euros with a pt x30 and a max cashout x3!
I remember I am a very good customers of this casino, so I think It is very stupid this behavior: winbig21 is not interested in my money? The agent on phone beg me to accept the cashback in parts but obviously I did not accept and I did not begin to play. Playing will be a proof that I accept their conditions.
I'm waiting for your opinion and I hope the management of the casino solve this problem asap, if they want that I'll continue to bet at winbig21.