Ag Awards

Winbig 21 Casino - Using stalling tactics!

Complaint Info
Disputed casino Winbig 21 Casino
Reason Declined payment
Amount € 1570
Posted on July 16, 2014

Won 1570€ from winbig21. Bonus was 490% on 100€ deposit, and max withdrawal of 3x bonus amount + amount of deposit=1570€.

Got lucky and won roughly 30000€. Yes i know max withdrawal is 1570€, but i was trying to gain comp points, which i could turn into real cash later, i was suddenly forced to log off.

When i logged back in my account was automaticly adjusted. So they obviously thought i was gaining comp points and decided to not allow me to do it.

Anyway after being quite disappointed that i could not gain comp points with my 30 thousand balance, i decided to withdraw the maximum 1570€.

They cancelled the withdrawal about 10 days later and i had to do it for a second time, and this cashout still remains unpaid.

Everytime i go ask about my wtihdrawal they just ask me would i like to deposit again, or say that if i continue with my withdrawal they will take away my bonus rights. Also say we pay you asap just deposit now , where i always reply i can deposit when i get paid.

So first take away what i could gain in comp points, then threaten to take away bonus right, and then non payment.

Just please pay me the 1570€ that i am being owed.

Posted on January 27, 2014

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on February 11, 2014

This is how they treat me. They dont even want to reply to this complaint. If someone at askgamblers coud mail winbig, because they dont even want to reply to this complaint, but they seem to be handling other complaints just fine.

Please wait for a site operator to respond.

You are now chatting with 'paul'

paul: HI

paul: How may i help you please?

you: hi, why is my account locked again. yesterday i was asked to come again in chat in 1 hour and it will be fixed, but seems it isnt

paul: may i have your login name?

paul: ?

paul: are you there?

you: (i told my login)

paul: ok

paul: well you have some balance just get online and play with that

paul: now you can take login

paul: are you there?

you: yes.. but i dont wanna play i wanna withdraw. ive been wanting to withdraw for 3 weeks now. and always when i do it you guys lock my account and return the funds to my balance.

paul: i am sorry there is some technical issue while cxashout

paul: so you have to finish this balance to play

paul: i am sorry you can't cashout

you: no fix, so i can withdraw or i will complain to rival

paul: if you want to play then we will continue to open your account

paul: else we will close that

paul: you want to play or close?

Posted on February 12, 2014

I made a direct complaint to rival, and they paid me in a day. Even though in a chat they basicly told me they will never pay me.

What a scamjoint.

Anyway you can mark this case as solved.

Posted on February 14, 2014

paid...please mark this issue resolved !!

Posted on February 14, 2014

Yes paid because i complained direct to rival, they wouldnt have even replied here unless i did so. But its solved.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy