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Kindly note that some features such as complaint service and forum are currently available only on the international version.

Winbig 21 Casino - forcing me to take their bonus

RESOLVED
Posted on May 16, 2014.

After reading the fine print I decided not to participate in there 2 part bonus and never claimed the second part of the bonus. Yet when I made a deposit it automatically applied bonus and I immediately contacted them before playing any games to tell them I didn't want their money to play on I would play on my own money. Paul from live chat told me no way and that if he removed the bonus it would bring my balance to $0 stealing my deposit. I never played 1 game after I deposited and he agrees that I have not played on it but still wont remove the bs bonus that I don't want!

Posted on April 1, 2013.

your issue resolved. please check your account.

Posted on April 1, 2013.

Thank you for resolving the issue. I think maybe you need to speak with paul who work the live chat for your site, as he was rude and not any help at all.

AskGamblers
Posted on April 2, 2013.

 Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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