Complaint #7 Win A Day Casino

Cannot verify my account

By edgewwe

11 years ago

Hello Askgamblers community

I registered an account on winaday casino about 3-4 days ago with 7FREEBIE no deposit bonus code.
He give me 7 usd no deposit to wager , i wagered this bonus and i requested 77 usd max bonus withdrawal.
They have lied to receive a mail to confirm the identity and yesterday when i tried to login i receive this message : ''This account has been suspended. Please contact our Customer Support at support@winadaycasino.eu for more information.''
Perhaps they do not want to pay me
Therefore please help me because this casino is a scam and I want to see the other players to guard what had happened to me

Thank you very much
Kind Regards: Florin *************

Disputed Casino Win A Day Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

11 years ago

Based on the evidence that we get from a casino management, we could confirm that player didn't use this bonus for a particular game for which promotion was. We consider this complaint resolved and closed.

Win A Day Casino

• Representative

11 years ago

Hi Florin aka edgewwe,

Sorry to hear about your troubles cashing out on your win. First, let's briefly recap ---

1/ You're right about the fact that you joined Winaday a few days ago and claimed $7 no deposit bonus given out to Winaday players to test our brand new Lost World slot machine.

2/ You're right about being lucky enough to meet the mild wagering requirements (albeit being a bit higher for players from Romania). So far so good.

3/ What you failed to mentioned is that you didn't comply to promo terms ('The bonuses are only valid on Lost World', in particular) and played other games as well. Moreover you never mentioned that you have also opened multiple accounts in the past which is against Winaday terms & conditions. Plus you had the guts of threateing us if we don't pay out your win.

Anyone interested to see the full string of our communication with Florin where he

1/ acknowledges not being aware of the terms for Lost World promo
2/ confirms to play other games than the one allowed (i.e. failing to comply with game promo), and lastly
3/ threatens to post complaints all over the internet if we do not pay out his winnings.

It can be publicly visible: jsbin.com/xumurapepi

And such person even dares calling Winaday scam? Glad to see not all AG members are like this.

To conclude ---

Florin made absolutely unsubstantiated complaint after failing to comply with the terms for Lost World promotion, and hence became ineligible of receiving his winnings that we would have no problem payout out, should it be won in a proper way.

The fact that we don't have problem paying out even much larger cashouts originating from either free, or deposit-based bonuses was numerously attested by many other AG members in the review section.

Lastly, let's try making the world a better place, while you should definitely try harder, Florin.

Kind regards

Jack
Marketing Department
http://www.slotland.eu
http://www.winadaycasino.eu

Win A Day Casino Complaint Stats

Resolved 6 / 6

Avg. Amount $38

Avg. Complaint Duration 5 days

Avg. Response Time 1 day

Win A Day Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 4 out of 4 complaints in this category have been resolved.

This operator's average complaint duration is 5 days, while the average duration across all operators is 8 days.

Win A Day Casino Complaints

See all complaints for this casino

My withdrawal has been voided

I make registration before 1 year and i get no deposit bonus i finish wargering and i make winning 98$ then i reguest withdrawal, they wont from me to show documents for veriffy my account but my ID card was broken and they dont accepted, after some time i make new ID card and i send them photo agane then they tell me that my winning has been voided becouse the system has located multiple related accounts registered to claim no deposit bonuses, which is against Terms and Conditions. For this reason, the other accounts were suspended and the withdrawal has been voided. So my username is yulian1989 this is my first account that i make and i get no deposit bonus and i have win 98$ after then my account was pending for withdrawal. Meybe after that have register some accounts from my Pc, my usarname - yulian1989 - (i dont have other registrations before that account )

Resolved

Win A Day Casino refused to send my legit winning $100.

Last week I had joined to Winaday casino after noticed good reviews from other players.I played with their $63 no deposit bonus and after wagered 20X my winning was $160.So, on same day I had withdrawn $100 which was maximum a player can claim.Well,last Wednesday Helen from billing department asked to send them some personal documents.Promptly I had sent all they requested.But they replied my documents did not pass their security checks!Absurd!! I replied them to ask whats wrong with my docs?Next day they sent a email they have doubt the passport I sent was not mine,so I have to send them a picture holding the passport with my hand.Very funny.So,next day I had sent my picture holding my passport with me. Guess what? They replied :- "Dear Md, Thanks for your letter. The documents you sent us were not found to be valid and this is why your account was suspended and your withdrawal was voided. Per our Terms and Conditions, Win A Day reserves the right to exclude anybody from receiving newsletters, participating in promotions, or owning an account at Win A Day. This is my story I had experienced with Winaday Casino.They did not pay my winning!! Please help me Askgamblers to find out why they did not send my winning after submitted all required documents they asked.

Resolved

$100

Win A Day Casino rufused to pay winning $50

I have played in Win a day casino last week with a free chip and won $50 for withdrawable.Therefore I had submitted my passport and neteller login page as they requested earlier. Now I received a email told me my passport copy did not pass the security risk checks and I have multiple accounts with them. But I did not create any multiple accounts with them.I just created my account on 28th November 2014 and I am verified with other casino by sending my same passport scan copy from my email without any kind of troubles. I dispute this complain in order to prove I never played there before and my all documents are quite good at all.So they should pay my winning if they pay other players.Could you help me to find out the resolution for this case please?

Resolved

Refused to pay my winnings of $130

I have claimed 200% 1st deposit bonus after deposited $25 on last Tuesday. I have played several slots and had wagered 11X finished I finally requested a withdrawal $130. On next day they asked my photo identification and neteller login page screen shot. So, I had sent those accordingly on Wednesday but after waited whole day they didn't reply concerning my payments. Today I again contacted with them then they replied :

Dear Atikul,

This is < name removed > from the Billing Department, your inquiry was forwarded to me for review.

Please be advised that the Passport you sent did not pass our Security Department's risk checks. For this reason, your account has been suspended and your withdrawal will not be processed.

Sincerely,

< name removed >

Billing Department

http://www.slotland.eu

http://www.winadaycasino.eu

I am well verified player of so many casinos and getting paid on time. But Win A Day casino got problem about my passport. I am sure they are not as good casino as I heard of them because they robbed my tiny winnings $130 which I had won after my deposit $25. Could get any help from you to resolve my issue please? Thank you.

Resolved

$130

Account has been suspended

I registered in the casino Win a Day 2 september from Askgamblers and get 41$ no deposit bonus. At your rewiew says that Players from Belarus accepted.

After I played a bonus in my account was $ 330 and I make a withdraw this balance...

When I wrote an email to a support regarding my withdrawal, I recieve an email back:

''Dear Nastassia,

This is Helen H. Harper from the Billing Department, your inquiry was forwarded to me for review.

Per our Terms and Conditions, players residing in the following countries cannot join Win A Day Casino: CN, CZ, SK, ID, UA, VN, IN, MY, LV, LT, KZ, BY and TR.

For this reason, your account has been suspended and your withdrawal has been voided.

Please let me know if you have any questions.

Sincerely,

Helen H. Harper

Billing Departmenthttp://www.slotland.com

http://www.winadaycasino.com''

How can you tell when the adopted amendments to the rules of the casino at the locked country, because if my memory serves my country on the list was not at the time of registration ...

Also on the site http://www.slotland.com/terms-and-conditions.html my country is not listed excluded countries!! and as I know the casino and http://www.winadaycasino.com/ http://www.slotland.com are one and the owner of Slotland Entertainment SA!!!!!

Could it be???

thanks in advance

Resolved