Don't want to pay my €2,250, investigating my account "since there were constant winnings"
Dear Askgamblers,
On the 14th of January 2018 I made a withdrawel of €2250 at wildwildbet. This was my third withdrawel at this casino. I had no problems with the withdrawels before.
A few days later on the 16th I received an e-mail from wildwildbet stating the following:
Dear,
Our game providers decided to check activity of this account, since there were constant winnings.
Please provide ID and utility bill
I was really shocked to read that they wanted to investigate my account, because I have done nothing against the rules. Yes, I had a lucky winning streak, but in the days that I played I also lost. So it is nonsense that I only win. They just don’t want to pay me.
I had a lucky winning streak and apparently that raises questions. But if I lose a lot it should be al fine. When I started playing at wildwildbet I lost €2450. I never received an e-mail from them that they wanted to start an investigation because of the fact that I lost that much money.
I had no problems with sending them a them a copy of my ID and utility bill. So the same day I sended them the requested documents.
However they ignore all my e-mails I have send them like 8 e-mails. The communication with the casino is very lacking because they don`t respond to any of my e-mails. Beside that the telephone number and skype doesn`t exist.
I hope they respond through this way.
Askgamblers, help me solve this matter so I can get my money.
Kind regards,
On the 14th of January 2018 I made a withdrawel of €2250 at wildwildbet. This was my third withdrawel at this casino. I had no problems with the withdrawels before.
A few days later on the 16th I received an e-mail from wildwildbet stating the following:
Dear,
Our game providers decided to check activity of this account, since there were constant winnings.
Please provide ID and utility bill
I was really shocked to read that they wanted to investigate my account, because I have done nothing against the rules. Yes, I had a lucky winning streak, but in the days that I played I also lost. So it is nonsense that I only win. They just don’t want to pay me.
I had a lucky winning streak and apparently that raises questions. But if I lose a lot it should be al fine. When I started playing at wildwildbet I lost €2450. I never received an e-mail from them that they wanted to start an investigation because of the fact that I lost that much money.
I had no problems with sending them a them a copy of my ID and utility bill. So the same day I sended them the requested documents.
However they ignore all my e-mails I have send them like 8 e-mails. The communication with the casino is very lacking because they don`t respond to any of my e-mails. Beside that the telephone number and skype doesn`t exist.
I hope they respond through this way.
Askgamblers, help me solve this matter so I can get my money.
Kind regards,
Wild Wild Bet Casino Complaint Stats
Resolved
3 / 5
Avg. Amount
$2,251
Avg. Complaint Duration
6 days
Avg. Response Time
3 days
Wild Wild Bet Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 3 out of 4 complaints in this category have been resolved.
This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.