Complaint #81 Ruby Slots Casino

Waiting on $840 for well over a month!

By Mark8685

9 years ago

Message on forum

I made a withdrawal request for $1000 on the 15th of May via bank wire. I supplied all my documentation on the 21st of May. It was declined on the 25th of May because they don't do bank transfers to Australian accounts apparently so I then made a withdrawal request via Neteller which was approved for $825 (my withdrawal minus the bonus).
On the 9th of June I was given a birthday bonus of $100. I met wageeing requirements and made a withdrawal request of $200 via Neteller that same day.
After numerous emails with varying levels of information supplied to me, I got a reply on the 22nd of June saying that my withdrawals had been approved and paid to my Neteller account. I then checked my account to find I had received $185.

What has happened to the other $840?

Sick of getting the run around from these sites as soon as you try to make a withdrawal. Will definitely not be depositing at Ruby Slots again.

Disputed Casino Ruby Slots Casino

Reason Delayed payment

Amount $840

Discussion

Mark8685

9 years ago

Why was I charged a servive fee? It says that there is no fee to use Neteller.

Ruby Slots Casino

• Representative

9 years ago

Hi Mark--

I've checked in on this and the reason for the missing $15 is the service charge. We waived it on the first payment, but you were charged on the second.

I hope this clears things up.

I wish you all the best,

Tawni

Mark8685

9 years ago

Thank you Tawni

Ruby Slots Casino

• Representative

9 years ago

Hi Mark8685--

I'm genuinely sorry for the frustration you've had with this.

I'm currently home, so I don't have access to your account, but when I get to the office in the morning I'll check in on that missing $15. As soon as I have information, I'll update you, here.

All the best,

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

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I requested a $1950 withdrawal

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I won 15,250usd and did some withdrawals in 2023, a few of which were paid to me, but
Ruby Slots casino then began denying the withdrawals.
I queried with chat and emailed to support my passport as required. After repeated email follow-ups that were ignored I stepped away from gambling for a while due to frustration.
I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
I am still owed a sum of 11,929usd.

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Delaying payment and splitting them

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Runaround from Ruby Slots again

On 06.28.25, I won $4000 & I requested 2 withdrawals of $2500 & $1500. The $2500 was approved on 07.15.25 & I received payment for it but am now getting the run around for the $1500. I have contacted support several times and keep getting told that it has been escalated.

And that I just have to wait..

It has been it's more than enough time and I am getting frustrated because I asked to speak to her manager and was told that a manager would tell me the same thing... I just want to get my money and be done with them. I quit playing there many years ago because of this very reason but they had someone reach out to me and i started playing there again and haven't had any issue until recently...

All my information has been verified with them, so there is no reason for this delay...

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I have given the casino enough time

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Ruby delays my withdrawal 508 USD

I submitted my withdrawal through Bitcoin on 5/8/2025.

I was withdrawing $508 after my bonus was removed.

I was told 7-10 business days. So on the 22nd, I should have received my payment.

Then I was told it would be an additional 7-10 days to process the payment.

So, one Month to process a small win. This is not what is listed on their website. They claim instant payouts.

Now I'm told that there are a lot of winners lately, and they opened up a "ticket" and to wait another 72 hours.

This is after they told me I withdrew via CoinDraw and not Bitcoin.

Everything is some other excuse, all stalling in the hopes that I'll play it back.

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I played on Ruby Slots Casino on January 4, 2025.

I cashed out $2200. I have yet to receive it.

I sent in all documents and and I still get a runaround.

You can deposit over and over again, but when it's time to get paid problems starts.

You have helped me with this problem before, so I am hoping you will get me my winnings.

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