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Rushmore Casino - Waiting for payout

RESOLVED
Posted on July 16, 2014.

i was recently approved for payouts of $2000 on 9/9/12 & $1940 on 9/16/12. I was informed it would take 10-15 business days for payout & still have received nothing. No updates are received from Rushmore, UNLESS i email them with inquiries...then i receive the same scripted responses that i read here on the website...please help!! we deposit our money, play fair & square, but do not receive the same treatment when it comes to payout...??

Posted on October 2, 2012.

Hi Fidelio,

Please provide us with your casino username so we can look into your withdrawal.

Kindly,

Rushmore Casino

Posted on October 4, 2012.

Complaint not solved...was told by Tara that it is to get paid on the "next batch, either the end of this week, or beginning of next week..."

Posted on October 4, 2012.

casino username is: 'scorpinoy'

Posted on October 10, 2012.

[ #ZME-18325-175]: Re: Account Payout Requested - Rushmore Casino

Status update: Below is the response i received from Rushmore Casino on early Tues. morning 10/9/12...will keep my fingers crossed that they can follow through...

FROM: withdr­awa­[email protected]­rus­hmo­reo­nli­ne.com

TO: [email protected]

Message flagged

Tuesday, October 9, 2012 4:13 AM

Dear < name removed >,

The next batch has not left the processor but should be leaving today or tomorrow. I will update you as soon as your withdrawal has been sent.

Thank you for your patience.

Kind regards,

< name removed >

Withdrawals Manager

Posted on October 10, 2012.

Hi Fidelio,

I believe your payment has gone out. You should receive an e-mail from Tara soon. Thank you for your patience!

Kindly,

Rushmore Casino

Posted on October 13, 2012.

Was informed that my payout was sent 10/10/12 & payment should be received within 3-5 business days, which would be Wed. 10/17/12...holding my breath, hopeful i'll receive the $2000 by then??? will keep you posted...

Posted on October 15, 2012.

Yay! Payment #1 received on the morning of 10/13/12 for $1375 ($2000 less bonus comp). Now i am awaitig payment #2 of $1940 which was approved 9/16/12...hopefully i will get it soon. Wil wait for word from Tara, withdrawals manager & close complaint AFTER this final payment of $1940 is received...

Posted on October 21, 2012.

So far the 1st payment arrived just as Rushmore said it would...

I received this response below, from Rushmore Casino on 10/18/12...so hopefully i will receive the last payment of $1940 by Oct. 27, 2012?....i'll keep my fingers crossed.

< name removed >

I do not have an exact date but the next batch of payments will either go out this week or the beginning of next.

Kind regards,

< name removed >

Withdrawals Manager

Posted on October 21, 2012.

Here's the latest response from Rushmore, below:

Dear ______,

We thank you for your patience with us during this period.

Your withdrawal from September 16th was sent today October 19th to your card. It can take up to 3-5 business days, not including the weekends to receive your funds.

Thank you for your cooperation.

Kind regards,

< name removed >

Withdrawals Manager

Posted on October 26, 2012.

HoooRAH!! Finally received my final payment of $1940 on Thurs. morning 10/24/12 payment to my Visa Card...Thanks Tara & Rushmore...! complaint closed

AskGamblers
Posted on October 26, 2012.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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