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Rushmore Casino - Payout problems with Rushmore Casino

RESOLVED
posted on July 16, 2014.

After attempting the nice guy route with cordial emails I have come to the conclusion that it's time for a formal complaint against Rushmore. On April 9th my withdrawal for $2000 was approved and since then I have not received the money. Over a month. I have been in communication with the "withdrawal manager" Tara but the email responses seem canned. On 4/25 I was told they were waiting on the processor to notify them of when the funds would be sent. Fast forward 11 days to 5/7 and I still had nothing. I emailed again and received a canned response indicating my payout was "in the next batch". They have no issue taking my money but can't seem to follow through when someone wins...

I have never had these types of issues with Rushmore but after reading about others issues I am honestly wondering if I will receive my money at this point. Help!

posted on May 19, 2013.

Update....today May 19th I received an email from Tara stating my withdrawal had been sent to my card and I should receive it in 3-5 days. I will update again once I see the money.

AskGamblers
posted on May 23, 2013.

 Is the money received yet?

posted on May 23, 2013.

Yes...money in my account this morning. Thank you!

AskGamblers
posted on May 27, 2013.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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