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Ruby Fortune Casino - Waiting for five months and still no payment

RESOLVED
Complaint Info
Disputed casino Ruby Fortune Casino
Reason Delayed payment
Amount € 3343
Posted on August 10, 2017

I have been trying to work this out by myself for a long time. It has been very difficult dealing with this casino. Here is a record of what has happened since March 2017:

23 March - I won €3343 and ask to withdraw my winnings.
4 April - The casino request documents such as my ID and a utility bill.
22 April - I send the casino the documents.
17 May - No reply, I send them an email asking what was happening.
17 May - They reply requesting my documents to be notarized.
14 June - I get my documents notarized and send them to the casino.
24 June - I receive a reply that my notarized documents were approved, but they also need the contact information of the notary.
29 June - I send them contact information of the notary.
4 July - No reply, I send them an email asking what was happening.
4 July - Reply received, they say notary contact information of notary was not received.
5 July - I send the notary contact information again.
5 July - The casino confirmed received notary contact information.
23 July - No reply, I sent them an email asking what was happening.
24 July - Reply received, they say that my account is still under review and that they need to talk to the notary.
6 August - No reply, I spoke to notary and she said that she was not contacted by the casino.
8 August - I am making complaint against the casino.

Posted on August 13, 2017

The casino has sent me an email but they have not verified my account or paid anything yet. I will post again if there is an update.

gopyfish Mauritius
Posted on August 17, 2017

The casino emailed me again. They have verified my account and paid my withdrawal in full.

AskGamblers
Posted on August 17, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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