Riviera Play Casino - Waiting a month for cashout or response

UNRESOLVED
dirtysdeeds United States
posted on May 15, 2016.

I cashed out for $350 on April 16th. Waited, only got an email telling me how to cashout, though the options weren't the same ones that I had when I pushed withdrawal. On live chat I was told that I needed to present verification info, which I did. Since then I have tried to contact them via email and live chat with NO RESPONSE at all. I am still waiting. Of course, there is no number to contact them, so email and live chat are the only means I have. This withdrawal was from a bonus, which I met and exceeded the terms of. This place is a crock, don't spend your money here because even if you win you still lose.

AskGamblers
posted on May 19, 2016.

Dear @dirtysdeeds,

Please let us know if there's some update on your issue.

dirtysdeeds United States
posted on May 19, 2016.

Nothing yet. Not a word from them.

dirtysdeeds United States
posted on May 23, 2016.

Still not a thing.

AskGamblers
posted on January 3, 2017.

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

dirtysdeeds United States
posted on January 3, 2017.

I tried to withdraw in April. Was first told i was missing some required documents. I logged a complaint regarding this before. I have emailed them about 50 times so far, mostly with no response. At this point i can't even log in to my account. It's almost as if i am permanently locked out. I hrt a password reset email and enter the password and it says i have been locked out because of entering the wrong password too many times in a row. Here are just a few of my emails.
"It seems like it is taking a long time to hear anything about my withdrawal of $350. Is there a problem that I should know about? The other sites I play on seem to be much faster than this one. I want to play again but I am not going to reverse a withdrawal to do so. Just looking for some info on approx how much longer, or if you needed more from me. Thanks."
Response: "Hello Kim,

We need some documents for the financial service, to validate your withdrawal.

Documents request:
_ ID

_ notes bank identity

_ proof of address (bill)

_ Credit card (if you deposit with one )
Thank you.

Have a good day.
RivieraPlay casino
Customer Support"

We go back and forth a few times i send them thr requested documents and then all communication stops. I hear nothing. My withdrawal doesn't process so i cancel that withdrawal and start the process over. I get this...
"Hello Kim,
Here is the process that you need to follow when you want to cash out on Riviera Play:

Go to “cashier” (in the bottom left corner of the home page) Select “withdraw”. You have the choice between two payment methods: Wire transfer, or Visa. Select the one which is the most convenient for you.

When your request is done you receive an answer by mail.

For further assistance, please contact the support: suppor­[email protected]­ivi­era­pla­y.com

Thank you for choosing Riviera Play !

Kind regards,
Rivieraplay's team"

Then i send more documents after about 5 more email exchanges then this...
We need more documents to validate your withdrawal, I received ID front, credit card front and your bill but I need your ID back and your credit card back.

Thanks

Have a good day !
Caroline Delafront.

Once again i send more, then nothing back. The last time they communicated with me was this last email. I have tried to reach out at least 15 more times with no response from support whatsoever. I can't login at all and get no response for that either. This site is ridiculous.

dirtysdeeds United States
posted on January 3, 2017.

This morning i received a reply to an email i sent Riviera yesterday. How convenient that they would not respond prior to now and this is what they have to say.

Hello Kim,





Unfortunately the casino dosen’t work anymore with united states this Is why you cannot log in yourself.



Have a good day !



Customer Support



Riviera Play

Here is my reply:

So, in making it super difficult to cash out and not answering my documented emails for most of the last 8 months when it did work with the US, you are trying to not cash me out of my winnings? This is not something that just happened, it is something that you just ignored until now. How will you be sending me the $350 that is in my account? I sent you all of the appropriate id documents months ago and noone ever said a word to me about this.