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VulkanBet Casino - Not paying ‎€1,000 cashout

RESOLVED
Complaint Info
Disputed casino VulkanBet Casino
Reason Delayed payment
Amount € 1000
enschede Netherlands Message
Posted on April 9, 2018

Hello Askgamblers,

I have been playing on a lot of online casinos but i've never had a problem like this.
I deposited some money on Vulkanbet and played some games, got a lot of luck on the immortal romance slot of Microgaming and so i won 1000 euros. I was really happy and wanted to cash out. There was the first problem. I deposited money via Trustly and expected an easy withdrawal. But nope, when i clicked on withdrawal the page was empty (there were no withdrawal options availeble).

So i start a support chat and they told me that i have to deposited via netteller or skrill so they can withdrawal the money back to me. I said i didn't have an account on those systems and i just wanted a wire transfer on my bank account. They told me that it takes a bit longer and that i have to send documents like ID card and such. So i did. I had to wait six days untill they finally accepted the documents. I have had a lot of contact with support via chat and email and they keep telling me i have to wait, i have to wait, i have to wait. They don't know when they can send the money and such.

I feels a lot like scam, they advertise being a fast and smooth casino but when you win something big it all gets problematic.

The standard replies i get on the simple question "when do i get my money" are that some specialists are working on it..

Posted on April 13, 2018

Hello dear ENSCHEDE!

We are very sorry for the inconveniences that are related to your withdrawal. We are currently doing our best to find the solution that will meet our players' needs in terms of withdrawal methods.

According to our last information, the wire transfer in the amount of 1000 euro was sucessfully transferred in accordance to the requizites provided.

Kindly let us know if the winning has been received.

Best regards,
Alexander

AskGamblers
Posted on April 13, 2018

Dear @enschede,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

enschede Netherlands Message
Posted on April 13, 2018

I am happy to inform you guys that it is indeed solved. Still think Vulkanbet needs to work on this progress. I waited more then three weeks. Thanks for fixing it Vulkanbet.

AskGamblers
Posted on April 13, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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