Voided winning claiming I did not fulfill wagering within 30 days

AskGamblers Complaints Team has been provided with complete and detailed information regarding this case on behalf b-Bets Casino. management. We can now confirm that player did claim an aforementioned no deposit bonus of 2.5 euros and there is no option that bonus can add to the player's account automatically. Please see screenshot below.

In this case is not that casino is not willing to pay out the player. Casino informed the player that after KYC procedure is finished they will pay him his legitimate winnings which he had before accepting a no deposit bonus, amount of 70 euros. So as soon as the player provides casino required information (in this case his phone number) casino will perform a payout of his winnings.

Based on the above we can confirm that b-Bets Casino acted as per their own terms and conditions in this particular situation and therefore player's claim is considered as invalid. It is player's obligation to read carefully and follow strictly all casino terms which were accepted upon casino registration.

In a case of a disagreement with the decision made by the AskGamblers Complaints Team, we encourage a player to seek further assistance on this matter from the relevant licensing authority responsible for b-Bets Casino.

The case is now officially closed.

AskGamblers Complaints Team is still in communication regarding this complaint with a b-Bets Casino management.

The complaint has been reopened as per b-Bets Casino request and we would like to give both parties one more chance reaching to a satisfactory resolution of this dispute.

The bonus for 2.5 euros was not accepted by me. I play at other casinos where bonuses are added as loyalty perks to my account(albeit usually wager free and much larger than 2.5 euros) so to say that you can't do that is nonsense. Are you really trying to say I knowingly accepted a 2.5 euro bonus with staggering wagering requirements. Nonsense.

Also I challenged you on numerous occasions to provide the gaming logs that I wagered this bonus and won with it. You refused and asked for my phone number so you could talk to me about it.

The crux of the matter is that I wagered a deposit and bonus totaling 60 euro balance which at the end of the wagering was 90 euros.

It was my intention to withdraw it there and then, but your casino would not allow a way to withdraw by the same way I deposited. Only bank transfer was on offer, so I decided not to withdraw at that point.

Moreover when I checked in the casino later to try and withdraw, there was absolutely no withdrawal option available to me. Something I did point out to the live chat operator. So again I decided to leave it until my recent win which you denied.

So you made it very difficult for me to withdraw at all. This is something other players of yours are complaining about in at least one complaint I read here. This as well as the afore mentioned mysterious tiny bonus with gargantuan wagering requirement(2.5 euros with a 75X requirement for goodness sake!!!) which ties up the WHOLE balance??? In my opinion this was done as a tactic with the sole purpose of denying winnings.

Anyhow, when I re-commenced playing at your casino a month or so ago, I played the balance to the point where up to half my balance was lost so no win could have possibly been generated with the 2.5 euro you added on. That is why I asked you for logs which you did not provide and instead insisted in talking to me on the phone which frankly I found a bit strange as all you needed to do is send the gaming logs.

As for your 30 day rule. Again this makes no sense! I play at other casinos like videoslots for instance. They have bonuses that elapse after 7 days. If after that you have not completed wagering, then the bonus and winnings are automatically removed. William Hill does the same as do most other ethical casinos. In fact pretty much all UK legislated casinos. Of course you are not UK registered. Of course..

I guess I won't get my money but I hope anyone here understands that you have bonus policies in place that are solely designed to catch out players that come out winners and confiscate their funds. So I would not advise anyone to play at your casino, even without a bonus.

Like I said here and told you. You would have used the excuse that as UK players are no longer allowed at your casino as a way to deny winnings. No doubt you have a term to cover that somewhere. The closure of my accounts suggests this. I would not be surprised if you still have UK customers (as long as they deposited and lost that is).

I also wonder if you closed my account so as to prevent me from looking at the gaming logs I requested. You never properly responded to that. Only to say, again very strangely, that you wanted to talk to me and needed my phone number because I was obliged to verify my account (lol).

Yes you did ask to verify my account but ONLY after you closed my account which makes absolutely no sense. Never ever before did you request a "KYC" from me. And you know this to be the case so please don't suggest am the one that is lying.

In fact up until I made withdrawal, you left my account open and inundated me with offers to deposit more, leaving the current balance as it was, allowing me to play for hours and days after, in the hope I would lose everything. And when I won, you did what you are obviously very good at.

Any decent casino would have at the very least honoured the balance I had before this tiny bonus came to be in my account. Scratch that, they would have honoured the whole sum and if you were UK registered, a presiding officer in a UK small claims court would 100% rule in my favour and make you pay in full. Unfortunately for me you don't have a UK licence. Although for other UK players considering playing at your casino that might be a blessing.

From here on i will only play at UK registered casinos. Casinos such as yours are a law unto yourself and don't know the meaning of honouring a gambling debt.

I suggest anyone considering depositing in this casino and any of its sister's casino NOT to ever consider it, and play at recommended sites here and other reputable casino and players advocates.