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Slot Madness Casino - Very late payment

UNRESOLVED
cmercer United Kingdom
Posted on 05 May 2017

Hello,
I hope you can help with an overdue withdrawal from Slot Madness.
I made my withdrawal on December 15th 2016. $451 was approved on January 7th of this year.
I have sent the relevant documents a number of times, and as requested my bank details a number of times.
I have chased via Live Chat a number of times also.
Just recently I have struggled to contact anyone via Live Chat, and emails are coming back as undeliverable.
I see others are struggling to get paid in this section of AskGamblers, but I see that someone from Slot Madness monitors this site.
I do hope I can get paid soon, it was a fun casino to play in!
Thank you,
Christian < surname removed >

Posted on 09 May 2017

Hi Christian--

I'm very sorry for the delays and frustration you've experienced with this.

I've checked your account and I do see your payment was sent off to be processed, late last week. With this in mind, I would expect you'll find this in your account sometime late this week.

Again, my sincerest apologies.

All the best,

Tawni

cmercer United Kingdom
Posted on 09 May 2017

Thank you Tawni, I will look out for the payment,
Christian

cmercer United Kingdom
Posted on 12 May 2017

Still waiting...

Posted on 16 May 2017

Hi Christian--

I'm not in the office today, but I will be checking on tracking when I get in tomorrow morning. I'll be sure to keep you posted. ;-)

Tawni

AskGamblers
Posted on 19 May 2017

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that Slot Madness Casino management will soon jump in with an update on this complaint.

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