I signed up to vernons as it gave you £10 free and it gave me chance to look at the games before depositing.
I played and almost immediately won £900.
I contacted live support to ask about t&cs and was directed to a page and made sure I met gte requirements. I.e. I deposited £10 so I could withdraw. It said I could only have £100 Pfizer winnings after paying through 40 x bonus I.e. £400. I did that abduction continued to win. I continually checked the cashier to see if I'd met thwarted play through. After I had I continued to.play. I withdrew and cancelled a couple of times. Finally I've got £300 to withdraw.
I receive an email asking me to provide identification which is fair enough. Today I get an email telling me my winnings are voided as I've not met one or.more t&cs. I contacted customer services who were actually unable to help (so why refer me there?). Then I get snow email saying I had employed methods yo abuse your bonus system!! I'm told I've employed tactics to meet the playthrough requirements. I barely know what that means let alone alone how to for it!!
I believe this is vernons attempt to stop me withdrawing legitimately. What is to stop you doing this to all customers?? Your terms are arbitrary - what methods are employed to determine my 'abuse'??
This is an absolute disgrace and I will continue to pursue this until I receive a satisfactory result.
Please note having searched through internet I can see this is standard practice by vernons.